
Daria Daria
this app is not complicated, BUT all the processes were too long. When I finally got my room key, it didn't work, so I couldn't open the door and had to look for the stuff, to get the plastic key-card. I don't know, what kind of deposit the app booked from my 💳, I hope to get it back very soon! The stuff also told me, that they have no idea about this app, as well as why the booking com is sending this information... Gonna pay for stay on the reception and not through this app
1 person found this review helpful

Peter
Useless. Avoid if you can. The app requires tons of time and data to set up and did not save any time at the hotel check in. It does not work without an active Internet connection, even with all the data entered previously, and failed to open the room - a clumsy process anyway the way it is set up in the app.
3 people found this review helpful

A Google user
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Failed countless times. The interfaces is not intuitive enough. It takes much, much longer than a regular key to unlock the door. Did not open the front door in my hotel so I had to use an extra key anyhow. Failed at register. Failed at check out.
7 people found this review helpful
hotelbird GmbH
September 5, 2019
Dear leandrokees, we are very sorry to hear about the inconveniences you had during your stay. We always strive to enhance the customer experience by optimizing our hotelbird-App. So we would be grateful, if you sent us further information about your experience to support@hotelbird.com. Thanks and best regards, Your hotelbird-Team