Hotel shield

lukeoliver

About this app

Hotel Shield is a comprehensive security and incident management platform built for the hospitality industry. Hotels, resorts, and hospitality organizations of all sizes use Hotel Shield to protect their guests, staff, and properties.

Report & Track Incidents
Quickly document security incidents with photos, notes, and detailed categorization. Track incidents from report through resolution with a complete audit trail. Assign severity levels, add follow-up notes, and attach supporting evidence directly from your device.

AI-Powered Camera Alerts
Receive intelligent camera alerts powered by advanced person-of-interest detection. Review camera frames, identify matched individuals, and take immediate action — all from your phone.

Persons of Interest Management
Maintain a local database of persons of interest with photos, threat levels, and linked incident history. Search external law enforcement databases to cross-reference individuals and enhance your property's safety profile.

Real-Time Notifications
Stay informed with instant notifications for new incidents, camera alerts, and team activity. Never miss a critical security event, whether you're on property or off site.

Multi-Property Support
Manage security across multiple properties from a single app. Hotel Shield supports multi-tenant organizations with property-level reporting and oversight.

Who Is Hotel Shield For?
Hotel Shield is available to any hotel, resort, or hospitality organization. Security teams, front desk staff, general managers, and operations personnel all use Hotel Shield to keep their properties safe. Organizations subscribe to Hotel Shield through our website and administrators provision accounts for their team members.

What’s new

View your Hotel Safety Score and ways to improve it.
Use the updated dashboard for incidents, reports, and unread messages.
Manage notifications more reliably across devices and properties.
See clearer camera-alert details, record links, and incident conversations.