HRcom

HRcom Inc.

About this app

HRcom is the official app of HRcom Inc., your internet provider in Puerto Rico. Manage your account, get help, and check your connection from your phone.

MY SERVICE
• View and download your invoices in PDF format.

• Report your payments with a photo of your receipt.

• See your live internet usage.

• Track your support tickets.

NEED HELP?

• Contact us via WhatsApp or Telegram, call us, or send us an email.

• Live chat with our team.

• Remote support: Share your screen with an HRCOM technician for step-by-step guidance. The technician can only view your screen; they cannot control your phone. You decide when to pause or end the session.

TOOLS
• WiFi Signal: A radar shows the signal strength of your HRCOM router, your other routers or repeaters, and neighboring networks causing interference, on both 2.4 and 5 GHz bands.

• Find My Router: A live meter tells you if you are closer to or farther from your router.

• Scan Your Home: Measure the signal strength in every room of your house and discover where it's weak.

• Network & WiFi Diagnostics: Check your internet connection, signal strength, interference, and communication with your router, with clear troubleshooting tips.

• Speed ​​Test with the HRCOM server in Barranquitas.

• My Router: Connected devices and live traffic.

• Send any results to HRCOM with a single tap for faster assistance.

HRCOM
• Learn more about us, get a quote for your home or business service, and submit your address for installations and technical visits.

• Receive notifications about your bill, payments received, scheduled outages, and service disruptions in your area.

Some features require an HRCOM customer. To analyze Wi-Fi networks, Android requests location permission; HRCOM does not track or store your location.

Support: Monday to Friday, 8:00 AM to 4:00 PM · 787-699-8067 · [e-mail]

What’s new

Nuevo: estado de tu servicio en la pantalla de inicio (sitio y router: en línea, fuera de línea o suspendido). Nueva animación de inicio más rápida. Mejoras de pantalla para Android recientes.