HSBC Mobile Banking

HSBC

- September 6, 2016

Everyone

Finance

( 57,446)

HSBC Mobile Banking- screenshot thumbnail

Description

Manage your money on the move and around the clock with this secure Personal Banking app from HSBC. With more updates and features on the way, you can:

• Log on to your account around the world
• View your account balances and transaction history
• Move money

Exact features depend on the HSBC services available in your country

To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit your local HSBC website.

• HSBC helps protect your information by using 128-bit SSL encryption when you are logged on.
• Data charges from your mobile service provider may apply.

To find out more about the app including details of permissions requested please see http://hsbc.mobi

If you are a customer of HSBC Mexico, please search for and download HSBC Móvil to access your accounts.

Reviews

3.5

57,446 total

5 25,089

4 9,976

3 5,881

2 3,979

1 12,521

Trisha Xuk

Big Improvement! I first used this app about 6 months after it came out, and have to say, it was an abysmal experience. It was actually more convenient to use the web browser on a phone to access the online banking! As of 21/09/2016; I can say that the app's general flow and functionality is very much improved, and I feel it's now slightly more convenient than logging in on a desktop...and one can use paym/pingit functionality now too. Thank-you for improving this, guys.

Georgina Smailes

Quite limited The app is still useful if you need to check your balance and transfer money between your accounts however the website and this app relies on you to use a security key if you plan to do more and the app doesn't give you the option to generate one and just send you through a loop. I used to have no problem generating the secure code but the update has made this impossible.

Jobo Lau

Could be much better Please work on the following items: 1. On the first menu screen, when I press the Back button, there's no need for a confirmation screen. When I press back, i want out of the app. 2. I have two accounts. When I expand one of them and I go into their details, then when I click back, please don't close the expansion. This gets repetitive. 3. Allow users to see transactions further back than just ten days. 4. Smoother animations. Check out Bank of America's app

Chad Stacy

The worst mobile banking app I've used so far From a company which is definitely in need of improvement, their app doesn't change opinions. The app doesn't show all of my accounts. The available balance doesn't take into account any pending transactions. So for instance I have £10 in my account, spend £5, other banking apps will show current balance of £10, available balance £5 until the payment makes it's way through the system. Also the flashy background isn't needed, it just slows it down. Build an app that works, and is functional, needs help.

Martin Hughes

App not fit for purpose. So you try and do an online payment and the website tells you to generate a security code via this app. Open the app, and oh dear there is no button to generate a security code. It appears to have been removed during recent update. So you have to call HSBC for them to issue a code. And this is online banking? I'm doing what I had to do 20 years ago to make a payment.

Anthony Smeiman

Much better now I like the fast balance option and integrated secure key. App can be a bit sluggish but let's me do most of what I want on the move like bill payments and paym. Would be handy to be able to change standing orders and cancel dd's

User reviews

Trisha Xuk September 22, 2016

Georgina Smailes September 19, 2016

Jobo Lau September 25, 2016

Chad Stacy September 16, 2016

Martin Hughes September 14, 2016

Anthony Smeiman September 16, 2016

Tom Hurrell September 14, 2016

Most overly complicated app I have ever had to use in my life. Have to input about 100 things before it tells you it's wrong when it's not, and then you have to log into the website to reset details which you can only do by relogging back into the app. Don't even get me started about the useless secure key business.

Nate Mateu September 14, 2016

You guys have a bug. When I enter my digital secure key I get an error saying one of the fields is incorrect. Yet I can use the same digital secure key to generate a code and log in to the website. This has happened several times so it wasn't just a typo. I uninstalled and reinstalled to fix and I'm now unable to generate a new digital secure key. Look into your user experience. This is terrible and frustrating. I now have to call online banking to get one...

Shezaad Suhobooa September 8, 2016

Works but too slow and outdated interface Can do basic things in this app but the interface is very rough, slow and non intuitive to navigate. HSBC should take some cues from the Nationwide and Natwest apps which are much more smooth!

Kartik Kamra September 24, 2016

Hopeless This App is a complete hopeless effort from HSBC. Too slow, multiple passwords in name of security, complicated digital ID generator etc. Everything about using app or doing internet banking is a waste of time. They seriously need to improve. Using app motivates me to stop banking with HSBC

Zakariya Mulla September 17, 2016

Doesn't work App no longer works on the S6 Edge after updating to Android 6. Got to say the design and features for such a huge brand is extremely poor. You'd have thought you'd get a much better overall experience from branch to banking apps.

R Hines September 23, 2016

This app has come a long way from when it was first introduced. It's much more effective now. The only thing it's missing is Touch ID (Fingerprint security). When is this going to finally be added for Android?

Cynthia tePas-Kosonen September 9, 2016

Mobile app stopped working on my Android Galaxy S6...not happy about this. When I try to log in it says "service not available" and then I have to log into the website which us a hassle! What happened?

Emma Hutchins-Warren September 10, 2016

Latest update has stopped it working I uninstalled it to try to get it to work so now I've lost my digital secure key and my fast balance. I have to call and speak to someone to try to get it to work. Great! Even when logged in, I can't get past balances to see account transactions. Keep crashing. How annoying!

Vishal Gupta September 21, 2016

Bank, App, Retail exp Sucks! Use this bank to just shift your spare money overseas :). Guess thats their specialization. Can't rely on them for their retail banking experience - call centre, internet banking and now mobile, all of it extremely consistent in their poor quality. Kudos to HSBC team in screwing up their experience at all digital touch points. Keep it up...!

Lorna Rees September 11, 2016

Failure! This app was great until a recent update. I lost the 'generate secure code' button so can't use it to get on the Web. Can only make payments to ones previously paid to via Web. Ringing up for a reset takes forever and I find the HSBC rep is quite impatient in talking you through steps to reinstate the secure key! Useless.

Moustafa Khordagui September 20, 2016

Surprisingly bad The app is full of glitches. Its design is VERY poor. Not handy at all. I'm truly surprised HSBC published such an app with their name on it! It depletes one's confidence with the bank as a whole.

Craig Bradley September 25, 2016

Crashes all the time, never logs you on with the right password, won't connect to the internet. HSBC pride themselves on having a good mobile banking app. They dont

Fred T. September 17, 2016

Bad First Impression Now I know why I received a letter due to account inactivity. The website login always sucked as well as the rate of return on the account. Just tried this mobile CR-app and says webpage not available after entering username information. Also remove all the pretty picture stuff. It impedes loading fast.

Jasonmd 55 September 16, 2016

It would appear that only one person works for the hsbc, his name is bob, I did try to call Bob once but I had to give up because I aged five years waiting for him to pick up. I did try to meet bob once but was told that I would need to wait until the next solar eclipse. The only way to communicate with Bob is to reinvent the flux capacitor and time travel back to 1985. This is where you will find bob sitting behind a desk smoking a cigarette. Unfortunately I don't have any plutonium to power the flux capacitor so for the now I have no choice other than to battle on with this God awful app........thanks Bob

Oliver Whiffin September 25, 2016

HSBC The app is supposed to make it easier to manage your account. The only thing I use is the instant balance checker which is great. One should be able to make transfers, I already set people up on telephone banking and they should automatically be on my app its ridiculous. I want to be able to see my transactions, edit direct debits, make transfers and pay with it.

Brian Crook September 8, 2016

Mission impossible An OK app especially now I can view balance without logging in. HSBC security is probably greater than fort knox which sometimes is annoying. A password or pin should be sufficient, over complicate by generating security codes even if for right reason. Still baffles me no button to order a new card.

Nastasja W September 20, 2016

App updated and now only shows option to input user name, not password. So cannot access my account. Very unhappy with this app and Hsbc processes. Do not recommend.

Ben Russell September 8, 2016

Very ordinary compares to other banks I've use ING Direct and CBA apps and they are much easier and perform more smoothly. Can't we make a PIN to make logging on quicker?

Lucas Pérez September 22, 2016

Not so good App works well, but very slow to load the main page, before activate login. It has almost nothing we find in a computer. But at least i can see the balance.

A Google User September 8, 2016

The most paranoid If I were a secret agent, it would make sense. As is, the sign on process is simply annoying. To the point of wanting to leave the bank

Paul Robins September 22, 2016

GENERATE SECURITY KEY option GONE Where had the GENERATE SECURITY KEY tab gone since the update? Can anyone help please. I'm locked out and when I try to reset my account through the website, it tells me to generate a security key from the mobile app... But it vanished after update.. Any help would be appreciated

Don Belcher September 10, 2016

Doesn't work Five million people have downloaded this app but am I the only one who can't get past the conditions page to register. Perhaps I should use the branch. It at least would work!!

James King September 13, 2016

Outdated GUI and built in ads Features wise the app good, however the interface really needs cleaning up and updating, including removing the HSBC product adverts.

Robbie Hamilton September 12, 2016

Better than the majority of the market. I find the interface very easy to use, can even open savings accounts with ease. It updates regularly with software to keep the hackers out giving great peace of mind. I only have my accounts in one country but can see how invaluable this app would be to users in multiple countries as is easy to switch from the opening screen and allows for separate security for each country you have services in. If you hate having your accounts secure then you'll hate this app, but I don't.

Cosmin Dagwod September 8, 2016

Useless The aplication only purpose is to check your balance. ... you can't do anything else not even a simple transfer... pretty lame.

C VALVONA September 12, 2016

App screen doesn't rotate App does all the features I need except to allow the screen to rotate. This is a major flaw as apps need to be dynamic. I am unable to use the app anymore due to not being able to remove marketing messages.

David Dundon September 23, 2016

Using it for the Secure ID code is a waste of time Biggest mistake was to allow this app to generate the Secure ID code. Wish I had stuck with my tried and tested device that HSBC sent years ago. There is no way to generate the code as it no longer gives me the option and I have to get it reset by phoning customer services. I cannot even get into my online banking as this needs the Secure ID code, and there is no information on the page to say what to do if your mobile doesn't give you the option to generate. Awful and poorly implemented!

Biran Gudka September 8, 2016

Please listen to customer feedback Why can't i access my invest direct account directly from the app ? Surely it shouldn't be too difficult to incorporate this into you app...even accessing invest direct through your website is very convoluted ! And has been left way behind by others like td direct. A shame really...I am looking to close my invest direct account ASAP as it is terribly old, slow and a nuisance to use :(

James Wright September 8, 2016

Works fine Let's me see all my balances, pay bills, transfers etc. It's a little slow, but then any good security should have that effect on an Internet connection :)

Kiss Mateeth September 8, 2016

Alot of improvements required This app DOESN'T even compare to the Natwest banking app in terms of simple useability & smoothness!! Also no fingerprint to sign in. Hsbc is stuck in 2009

September 11, 2016

Worst banking app ever! Very basic! They need to look at Barclays and make some major inmprovmvets to there own.

Neill Orwin September 25, 2016

???? I used this app regular to check balance and statements, i recently got a new phone so i had to set it up again, it asks you to generate a digital secure key on home screen but there is no option to do this, ive seen ppl on twitter having the same problem because of the latest update, hsbc response is to call them!? Dnt think so, release a new update to fix the problem so it doesn't cost ppl a fortune to ring u! I now cnt use the app and have to go bck in time to use an atm to check my balance like its 2003

luka jOe September 8, 2016

its ok EDIT: after the last update the PAY BILL and MAKE TRANSFER buttons are out of place in the account statement screen... ### missing features: fingerprint login, showing direct debits and standing orders, notifications for transactions over/under a certain amount.