HSBC Mobile Banking

HSBC

- September 14, 2017

Everyone

Finance

( 65,684)

HSBC Mobile Banking- screenshot thumbnail

Description

Manage your money on the move and around the clock with this secure Personal Banking app from HSBC. With more updates and features on the way, you can:

• Log on to your account around the world
• View your account balances and transaction history
• Move money

Exact features depend on the HSBC services available in your country

To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit your local HSBC website.

• HSBC helps protect your information by using 128-bit SSL encryption when you are logged on.
• Data charges from your mobile service provider may apply.

To find out more about the app including details of permissions requested please see http://hsbc.mobi

Hong Kong account functions have moved into the new HSBC HK Mobile Banking app.

If you are a customer of HSBC Mexico, please search for and download HSBC Móvil to access your accounts.

Reviews

3.4

65,684 total

5 27,389

4 10,655

3 6,477

2 4,777

1 16,386

Tom Nolan

HSBC really has so much to learn from every other banking app, even Cumberland Building Society, (a local building society whose main customers are the elderly) a better app than them. I have no idea who they hired to design this app, but they need fired if they think this kind of shoddy work is acceptable for 2017. I've seen better work from primary school children.

I just spent an hour on the phone trying to get Internet banking the whole farce is ridiculous. I have totally lost track of how many passwords aid memoirs to passwords usernames and PIN numbers I actually have to have before I can do the simplest thing. The only bank with this kind of login is Barclays. Lloyds and NatWest are much easier

Amy Jenkins

App is helpful with online banking however I think it is one of the most difficult mobile banking apps I have ever used! wish it had more resemblance to the Halifax mobile banking app as that is so much easier to navigate around. Also would be helpful if it showed pending transactions aswell! feel I could design a better app and I don't even know where to start! should take notes from other banking apps that are much better

Brandon Randle

I switched banks so that I wouldn't have to use this app any more. It is a pathetic joke and is worse than some apps made by children in schools. If HSBC's internal systems are built to this standard then keep well away.

Geoffrey Lunn

I was put off from installing this because of the horrific reviews. However, I have just used it and is absolutely fine and exactly what you'd expect. It didn't amaze me, but it means a can check by balances and transfer money between accounts and to friends.

Daniel Castellano

Even worst than the web page (and it's difficult...) I can't access the app without WiFi!! so I can't create the numeric password to access the web if I haven't WiFi connectivity. Absolutely stupid, basically now I can't operate my account.

User reviews

Tom Nolan September 17, 2017

September 15, 2017

Amy Jenkins September 21, 2017

Brandon Randle September 15, 2017

Geoffrey Lunn September 23, 2017

Daniel Castellano September 19, 2017

Daghan Coskun September 17, 2017

User friendly interface and well structured menus. Onthe other hand, the number of operation you can perform through the app is extremely limited. You get charged a fee for some banking operations, which are actually free when you use the website.

September 20, 2017

Update: switching my bank account because I can't use this stupid app to do my banking. It won't connect using mobile data, only using Wi-Fi, so doesn't even open the app. Most annoying banking app out of all the ones I've used. Need to take a leaf out of Barclays' book!

Nathaniel Tomkins September 22, 2017

Well it's a pretty horrible app to say the least. Can we have Android pay please, not all of your customers have iPhones. I'm concerned as to why it takes a day to transfer funds from a savings account with you to a credit card with you... Should be instantly like with any other bank. Was gonna rate this app one star but noticed I already had... Can't even check my credit card today, just keeps loading and then nothing...

September 14, 2017

Perhaps the worst out of date app of any financial institution. You can't schedule future bill pay. Login credentials make it impossible to use. Better off banking elsewhere.

Maciej Panecki September 22, 2017

This app never works. Constant issues with the connection. Reinstall does not solve any problems. Very poorly executed! And this supposed to be one of the leading banks...

Yogit Wagh September 16, 2017

Absolutely ridiculous.I can't add payees. The app is not updated realtime. Takes 3 days to reflect the transactions.Far behind that other counterparts.HSBC..guys you need to improve on this.step up your game.

Lisa Campbell September 18, 2017

Not the best banking app I have used. Unable to view direct debits and standing orders. So might as well just keep logging on to online banking as it does what I need. First Direct's app is much better. Can you replicate as you are part of the same banking group?

Christopher Trott September 21, 2017

This app is seriously behind. The UI looks dated. It's slow and unresponsive on brand new phones. And in 2017 I really should be able to log in with my fingerprint. Also basic banking thinks such as setting up a first time payment should work through this. Seriously needs a refresh.

René Guerra Salazar September 15, 2017

This app lags far behind its competitors, but then again so does the HSBC (Canada) online banking interface. Not sure why the holdup. HSBC needs only to copy any one of the major bank interfaces and apps to bring itself up to par.

Mehul Bhavsar September 14, 2017

You can use this to do all the simple tasks lake payments to existing accounts and transfer money between accounts. You can't setup new payees. I much prefer existing login over the suggestions people are making for fingerprint. If it was fingerprint login and you could setup new payments on the app it would be a mugging waiting to happen.

September 14, 2017

Absolutely ridiculous, the worst banking app to be created. Trying to anything your account on it is a challenge. HSBC definitely don't know how to invest in mobile banking solutions and systems

Garfield Thecat September 14, 2017

Too many passwords, secure digital keys, security questions...etc to access various functions. It is so secure that often even I cannot access my account because I get locked out...lol

Ed Dulieu September 15, 2017

Absolutely diabolical. Fast balance hasn't worked for months. Digital secure key is hit and miss. Stop aiding organised crime and give your technology teams some money instead. So much potential, so little support for real customers.

Sami Uddin September 21, 2017

Just moved from iOS and it worked better there. HSBC need to realise that not all customers will use iOS and actually invest money into it. It's really bad. So bad that I'm considering closing my current account and moving, because j need to be able to carry out my banking on the go. Disappointing as we all know HSBC aren't some small local bank.

Lee Hartley September 19, 2017

So so disappointed. I have swapped from Natwest to hsbc and the apps are on extremes for user friendliness. The hsbc app is slow and the pemisions to set up transferred payees is just Shocking you need to use the internet and phone just to pay some one. But that's not my main hate. They state fingerprint recognition but not for android what the hell.....are the programmers that far behind the times. You know it's bad when the Argos credit app and Tescos banking are that far ahead. Just shocking

Stephanie Brown September 17, 2017

Fast balance feature has been down for the past 5 weeks. Today the whole app is down all together. Get it together HSBC. Other banks are way ahead. There's a problem with this app at least once a day. Too much focus on hiding taxable funds, not enough on customer service 🖓🖓

September 14, 2017

Very hard to login. No pin or finger print options. Limited functions and UI just looks terrible. No Samsung Pay available just yet. Really think HSBC should invest money to develop a better app and keep up with other banks. Being a international corp, app like this won't cut it.

Rich September 22, 2017

Doesn't work right since last update. Fast balance is down for the majority of most days and it's getting pretty frustrating now. Wonder what other banks I could use instead...

Vic Liang September 20, 2017

2 passwords to log in? When most other banking apps take a 4 digit pin? And asking for security code when trying to make a payment? So I need my key fob and the app but the app doesn't tell you how to use that bloody confusing key fob. I cannot hate this app more. I cannot hate this bank more. Why do I do this to myself?!

Gaëlle Guillaume September 22, 2017

App doesn't work, tries to blame my Internet connection, but 4g is working great!!!! Can you please fix this? This has been going on for months... Only works when connected in Wi-Fi... I need to use the mobile app to generate the security code so... What now?

Osama allose September 14, 2017

The app doesn't even start on galaxy s8. It says there is no network connection.. I haven't been able to use it even once. HSBC need to sack whoever made this app or lose customers.

Joseph Paul September 21, 2017

Limited functionality compared to other banking/credit card apps. Doesn't do things like let you send payments to new payees (despite the fact it's using Secure Key authentication anyway), and doesn't provide push notifications like some places e.g. Amex do when you spend money. And worst of all, it only works on WiFi. HSBC deny this issue exists, but many customers experience problems using it on mobile data

Kay Aleem September 22, 2017

This does NOT connect on mobile data 4G/3G/2G. Only works on WiFi for me. Many others with same complaint, does anyone have a fix? What's the point in a MOBILE banking app that I can't use on the move?

Test Test September 17, 2017

This is one of the most comprehensive regular savings management systems I have ever used, offering reporting, monitoring and alerting facilities. With the opportunity to earn a £200 first year bonus, and 5% fixed interest this app leads the regular savings market and is hard to beat. Fully recommended. (Just don't use it for anything else!!!)

A Chopra September 14, 2017

Can no longer log in using my password that I've used before. Security question answers don't work so now I've reached the maximum number of attempts. Close to just closing my account. How can HSBC have such an appallingly USELESS app?

Joshua Palmer September 20, 2017

This app has inexplicably stopped working, and simply crashes on every startup. As the app acts as my dual verification for internet banking this has left me with no access to my accounts. Appalling.

Darrin Norwood September 23, 2017

This app is improving slowly. Bravo for adding the ability to view scheduled payments and transfers to bring it into the 21st century. Now it just needs to be easier to use. The navigation is unintuitive and disjointed.

Shiva Subedi September 14, 2017

Please change the app design fully example Barclays App Is Awsome And Other Banks to But Not Your Then Please Make App Fully Change and make more faster to balance update . Thanks You

Veeraswami P September 14, 2017

We need simple way to login, what the he'll yar. Learn from other banking apps. We need simple sign either using pin or finger print. In netbanking we agree to have High security but through mobile app, its too much

Carl Hills September 23, 2017

Extremely bad for user. Also seems to be the worse banking app around, seems as though the Dev team think it's the 1950s shocking

Abdullah Al Mamun Oronno September 19, 2017

Worst. Frequently after login, shows popup "Due to security reason, you have been log off"! Stupid design. Such big bank, such messy app.

Afkham Azeez September 17, 2017

Totally useless app. Network error while trying to login with the RSA token for the past month and they haven't fixed it.

September 14, 2017

The UI is like early Android but I could live with that if a) the log-in process was easier, e.g. add fingerprint support like Natwest! b) it didn't take four taps to leave the app (back, approve log out, back, approve quitting, sigh...)