I have never used an app this awful. It takes me 20 minutes at least to log onto my account due to the countless "errors" that occur. Not to mention there are features that other banking apps. Namely the Barcleys one my partner uses, that never fails and actively keeps track of how much she can spend a week and is a useful tool in managing her life. If i didn't need this app there would be no way i would download this voluntarily.
If you want to constantly see the message "BackError Sorry, due to a system error we are unable to continue with your request at present. Please try again later." Then this is the app for you. When ever you need it urgently it never bloody works! If I was in charge of the IT team that implimented this they would all be on final warnings by now.
Truly dreadful. Unbelievably awful. An utter abomination. My nan could write a better app and she's dead! Slow, clunky, unintuitive, terrible UI, unnecessarily complex, endlessly crashes. And you'd better have a good memory for all the passwords you're going to need. Only works on WIFI. Massively useful if you are not at home or work! Frustrating beyond belief. Embarrassing to HSBC no doubt. Best avoided if you can.
Absolutely terrible. Very basic functions and very long tedious actions must be done in order to complete these functions. The worst part of the app is when you check your balance, it hasn't always updated so looks like uou have more money tham you actually have, because of this I have overspent and become overdrawn on many occasions. I will definitely be switching banks for my current account.
Ever since update I can't get my used ID and password to work. But works on PC ok so not wrong details. Really annoying when they charge £5 a day for being OD but you can't move the money to put it right. PLEASE FIX THIS NOW!!!!!
The App has been great for years but recently warned me to update. After update its now failing to launch on my Huawei P9. Tried reinstalling but still failing. I needed to transfer money to a friend in emergency while I was out but couldn't and had to find a computer to log on. Thank you HSBC for not testing your app before release!
A brand new app with speed and reliability at the heart of its design
View your balance, pay your bills, recharge and downloaded from your phone