Description
Manage your money on the move and around the clock with this secure Personal Banking app from HSBC. With more updates and features on the way, you can:
• Log on to your account around the world
• View your account balances and transaction history
• Move money
Exact features depend on the HSBC services available in your country
To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit your local HSBC website.
• HSBC helps protect your information by using 128-bit SSL encryption when you are logged on.
• Data charges from your mobile service provider may apply.
To find out more about the app including details of permissions requested please see http://hsbc.mobi
Hong Kong account functions have moved into the new HSBC HK Mobile Banking app.
If you are a customer of HSBC Mexico, please search for and download HSBC Móvil to access your accounts.
• Log on to your account around the world
• View your account balances and transaction history
• Move money
Exact features depend on the HSBC services available in your country
To log on to this app you must be an HSBC Personal Internet Banking customer. If you are not yet registered, please visit your local HSBC website.
• HSBC helps protect your information by using 128-bit SSL encryption when you are logged on.
• Data charges from your mobile service provider may apply.
To find out more about the app including details of permissions requested please see http://hsbc.mobi
Hong Kong account functions have moved into the new HSBC HK Mobile Banking app.
If you are a customer of HSBC Mexico, please search for and download HSBC Móvil to access your accounts.
My review
Review from
Reviews
3.4
64,544 total
5 27,099
4 10,574
3 6,393
2 4,664
1 15,814
Tom Farrell
I have never used an app this awful. It takes me 20 minutes at least to log onto my account due to the countless "errors" that occur. Not to mention there are features that other banking apps. Namely the Barcleys one my partner uses, that never fails and actively keeps track of how much she can spend a week and is a useful tool in managing her life. If i didn't need this app there would be no way i would download this voluntarily.
Jez Brook
If you want to constantly see the message "BackError Sorry, due to a system error we are unable to continue with your request at present. Please try again later." Then this is the app for you. When ever you need it urgently it never bloody works! If I was in charge of the IT team that implimented this they would all be on final warnings by now.
Allyn Felix Burton
Truly dreadful. Unbelievably awful. An utter abomination. My nan could write a better app and she's dead! Slow, clunky, unintuitive, terrible UI, unnecessarily complex, endlessly crashes. And you'd better have a good memory for all the passwords you're going to need. Only works on WIFI. Massively useful if you are not at home or work! Frustrating beyond belief. Embarrassing to HSBC no doubt. Best avoided if you can.
Sam Lloyd
Absolutely terrible. Very basic functions and very long tedious actions must be done in order to complete these functions. The worst part of the app is when you check your balance, it hasn't always updated so looks like uou have more money tham you actually have, because of this I have overspent and become overdrawn on many occasions. I will definitely be switching banks for my current account.
Helen Jones
Ever since update I can't get my used ID and password to work. But works on PC ok so not wrong details. Really annoying when they charge £5 a day for being OD but you can't move the money to put it right. PLEASE FIX THIS NOW!!!!!
Ben S
The App has been great for years but recently warned me to update. After update its now failing to launch on my Huawei P9. Tried reinstalling but still failing. I needed to transfer money to a friend in emergency while I was out but couldn't and had to find a computer to log on. Thank you HSBC for not testing your app before release!
User reviews
I have never used an app this awful. It takes me 20 minutes at least to log onto my account due to the countless "errors" that occur. Not to mention there are features that other banking apps. Namely the Barcleys one my partner uses, that never fails and actively keeps track of how much she can spend a week and is a useful tool in managing her life. If i didn't need this app there would be no way i would download this voluntarily.
If you want to constantly see the message "BackError Sorry, due to a system error we are unable to continue with your request at present. Please try again later." Then this is the app for you. When ever you need it urgently it never bloody works! If I was in charge of the IT team that implimented this they would all be on final warnings by now.
Truly dreadful. Unbelievably awful. An utter abomination. My nan could write a better app and she's dead! Slow, clunky, unintuitive, terrible UI, unnecessarily complex, endlessly crashes. And you'd better have a good memory for all the passwords you're going to need. Only works on WIFI. Massively useful if you are not at home or work! Frustrating beyond belief. Embarrassing to HSBC no doubt. Best avoided if you can.
Absolutely terrible. Very basic functions and very long tedious actions must be done in order to complete these functions. The worst part of the app is when you check your balance, it hasn't always updated so looks like uou have more money tham you actually have, because of this I have overspent and become overdrawn on many occasions. I will definitely be switching banks for my current account.
Ever since update I can't get my used ID and password to work. But works on PC ok so not wrong details. Really annoying when they charge £5 a day for being OD but you can't move the money to put it right. PLEASE FIX THIS NOW!!!!!
The App has been great for years but recently warned me to update. After update its now failing to launch on my Huawei P9. Tried reinstalling but still failing. I needed to transfer money to a friend in emergency while I was out but couldn't and had to find a computer to log on. Thank you HSBC for not testing your app before release!
Nothing works as it's supposed to. I just want to pay my credit card bill. I have the account for this and my current account on the app. So the app tells me I need to log on on the pc. So I do that and it tells me I need a security code on the app. But the app won't let me have the code unless I log on from the pc. Stalemate. Literally the app is only ok for checking your balance and even that takes 2 passwords and several clicks through different screens.
Very horrible. It keep saying no network, when I have 200% ntwk. I can't make payment, I can't transfer, and the process to get into it is too long. They ask for heaven and earth. Very very stressful app, not handy at all. Please update it and make it simple.
I went through one of the toughest security procedures and keys memorable questions digital keys to setup my mobile banking account, with HSBC who are the most paranoid bank I've had.. only to find this doesn't work on mobile 3G/4G connections. So what's the point? Of a 'mobile banking app that only seems to work on WIFI!!!!! It keeps telling me there is an error and is not connected to internet. Is this an error with an update? Or is this another length of security?? Do not understand this app at all more pain than its worth
Cannot login although correct details! Never happened with apps from other banks. 5 star to NatWest, Santander and Barclays. Never had issues with Amex app. Sounds like it may be the time to simply give up banking with HSBC
During the age when banks allow viewing balance without log in, this needs endless authentication procedures to do it. Makes sense since that is pretty much the only thing that I can do using this app. Will be cancelling my card ASAP.
This is the asbolute worst mobile banking app there is. You can never log in, 3 attempts to complete any transaction and takes upto 5 days for account balance to be accounted for. Absolutely terrible.
Lacks important functionality, responsiveness, ease of use and credit interest. Why would anyone choose HSBC when Lloyds HBOS is so much better? The only advantage appears to be the cash incentive to switch, but after that, HSBC has very little to offer beyond the opportunity to take on debt and incur bank fees.
Having a terrible experience trying to sort out my first online banking transfer. The generate secure codes for transactions on my app do not seem to work with the corresponding information on the website. Has blocked me now, for an unknown amount of time. Luckily the person who I want to send money too is understanding of what's happening. Sort it out hsbc. 😏😏😏
Absolutely awful, ever since the update it won't work on 4g, only WiFi. I generally need to check my bank when I'm out, so only WiFi is completely pointless. Nice job taking the most important feature away
UTTER RUBBISH. Works on any insecure WiFi but complains of network error when on perfectly good 4G connection. Used to work but earlier update broke it and it remains broken after THREE updates. Absolutely useless.
This app used to work. Now it doesn't, instead saying there is a network connection error regardless of me being on 4g or WiFi. Have re-installed 4 times with same result
Slow. Not very user friendly. Locked out of account after failed login, this is a mobile where keying errors are likely. Why two security steps, one is acceptable. CASE sensitive memorable answers? Frequently says service unavailable due to internet error. Sack your programmers. Uninstalling
Are HSBC taking the mick with this app? Why the hell does this not work on mobile data? Whats the point of a mobile app that only works when connected to WIFI? Hsbc sort this shiiit out.
Why can't British banks figure out how to make a good app? Look at bank of America: fingerprint sign-in, mobile deposit, check pay, etc all in a neat and attractive app... This app is just incredibly outdated and slow with very few functions... Where's mobile check deposit?
Worst banking App i have ever used in my life...half of the time it does not get connected or shows the server error. U guys need to work on it
So so disappointed. I have swapped from Natwest to hsbc and the apps are on extremes for user friendliness. The hsbc app is slow and the pemisions to set up transferred payees is just Shocking you need to use the internet and phone just to pay some one. But that's not my main hate. They state fingerprint recognition but not for android what the hell.....are the programmers that far behind the times. You know it's bad when the Argos credit app is way ahead of hsbc on finger print terms.
Rubbish app. There is very little that you can actually do within the app and if you wipe your phone then you have to make a long call to HSBC in order to get it working properly again.
I can't transfer money as I don't have a domestic account. WRONG. I have to transfer money from my globe account. How long I have I had one of them.? Total waste of time. If I could give it minus stars I would. Don't bother downloading.
This is the worst banking app I have ever crossed. You need to remember two different passwords.... OMG. This online banking is not convenient at all.
Where to start. I also have the Nat west mobile app. That is so easy to use and u can do so much more on it. Hsbc app took ages setting up eventually had to go in to branch to sort it out. You can't set up new payees on it which is really annoying. I have recently got a new phone and am back to square one as now can't get it to work again so will have to go into branch again to sort it. I hate it and hate hsbc too as soon as I get time I will be closing the bank account it has been nothing but hassle and the bank is rubbish as well.
Security procedures includes too many steps for me to remember. This system is the straw breaking this camel's back with regards too much to remember. Life has become a series of memory tests😟😭
HSBC app and online banking are so rubbish. . .. thousand steps to complete to get where you need to be and xxx things to remember. .. i entered my password wrongly and am now logged out. Ok. good security. However, to unlock it the website requests me to enter the generated secure code. but bloody app does not have the respective secure code button since installed on the new phone. great. need to walk to bank again to unlock. second time within 2 months.. last time hsbc simply blocked my account when I was doing holiday bookings without sending me a respective message. It just didn't work anymore. argh. just annoying.
Slow loading, poor patch management and badly designed interface without UX consideration! Please learn from CBA (Commonwealth Bank of Australia) on how to design a high quality and intuitive banking app.
UPDATE JULY 2017 ... still no change. same old issues. same old useless app ... was hoping today's update would fix ongoing disaster - sadly no - same issues as previously ... majority of ppl cant get new app version to work on a mobile connection (not secure enough for banking according to HSBC) ... YET FOR ME it wont work at all now, regardless whether 4G or connected through the home WIFI network. i live in AU in case it matters ... PREVIOUS : terrible to use ... way behind apps of other banks (esp since just moved over from another bank) - like chalk/cheese in comparison ... not good, as everything is online these days ... app needs huge improvement.
Even the pictures indicate there's no secure key option available.. I made the mistake to activate it on the phobe and surprise.. No options availbale.. Even more you can't swutch back to secure key anymore wothout a secure key 😂😂😂 embarrassing for a bank like hsbc
Not working on 4G. Working ONLY on Wi-Fi. That's since a recent forced upgrade. Problem valid for about 1 month (whole of June 2017). Connection error. Please fix ASAP or lose customers.
App is always down! It always takes me multiple attempts to log in as either the server is down or there is a mystery error. Online banking shoild be wuick and convenient, this is anything but. I never had issues with my Santander App. It's also quite fiddly to do most things and I inevitably end up logging on to a PC as it's slightly easier. I hate the little key pad, it's awkward to use. Seriously considering moving back to Santander, the App is awesome
Why are you not listening your users? Outdated, slow, behind the competition, not user friendly... The list goes on, where's the customer care?
Rubbish - since I changed network to Tesco mobile the app doesn't even open and keeps telling me to check my internet connection. Apparently I have enough signal to download the app and open all others but bloody hsbc. Pointless
Frustrating and pointless... a mobile app that doesn't work on mobile!! Event thought it seems to support mobile data (" Data charges from your mobile service provider may apply."), it refuses to connect unless connected to WiFi (and we all know how insecure public wifi can be). As I swapped from my key generator to this app, I cannot even access to my account or make a payment. There is no reason why I have to be online to generate a security number, the old keyfob didn't need to.
So I updated it and the update description said it will improve performance... In reality - it kept crushing without loading AND when I reinstalled it the security key vanished all because of the update which caused the crushing, cos it worked superbly beforehand... So now I need to reset secure key in branch or call the bank to do something that was already done once... App is so poorly done, my goodness, probably the guy who made it was watching THE GAME OF THROWN and doing the Sudoku while coding this...I don't even know what to call it...misspelled "aplicacion" probably... So frustrating... All I want to do is what other bank's customers do - bank... No, not if you update it...
I can't get this to work anymore on 4G. Works fine on Wi-Fi but cannot get it to work on 4G. I need it to work on mobile data most of all so I can move money and check my balance before I spend.
Very basic app.. I don't understand why it doesn't support fingerprint logon like on iPhone. :(
Used to work fine but for a month now haven't been able to log in so cannot move money. As I use the app to log onto the browser version and my nearest bank is an hour bus ride away I can now no longer do anything with my money. Incredibly frustrating!!
Review deleted
Additional information
Updated
June 22, 2017
Size
Varies with device
Installs
5,000,000 - 10,000,000
Current Version
Varies with device
Requires Android
Varies with device
Permissions
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