Big Improvement! I first used this app about 6 months after it came out, and have to say, it was an abysmal experience. It was actually more convenient to use the web browser on a phone to access the online banking! As of 21/09/2016; I can say that the app's general flow and functionality is very much improved, and I feel it's now slightly more convenient than logging in on a desktop...and one can use paym/pingit functionality now too. Thank-you for improving this, guys.
Quite limited The app is still useful if you need to check your balance and transfer money between your accounts however the website and this app relies on you to use a security key if you plan to do more and the app doesn't give you the option to generate one and just send you through a loop. I used to have no problem generating the secure code but the update has made this impossible.
Could be much better Please work on the following items: 1. On the first menu screen, when I press the Back button, there's no need for a confirmation screen. When I press back, i want out of the app. 2. I have two accounts. When I expand one of them and I go into their details, then when I click back, please don't close the expansion. This gets repetitive. 3. Allow users to see transactions further back than just ten days. 4. Smoother animations. Check out Bank of America's app
The worst mobile banking app I've used so far From a company which is definitely in need of improvement, their app doesn't change opinions. The app doesn't show all of my accounts. The available balance doesn't take into account any pending transactions. So for instance I have £10 in my account, spend £5, other banking apps will show current balance of £10, available balance £5 until the payment makes it's way through the system. Also the flashy background isn't needed, it just slows it down. Build an app that works, and is functional, needs help.
App not fit for purpose. So you try and do an online payment and the website tells you to generate a security code via this app. Open the app, and oh dear there is no button to generate a security code. It appears to have been removed during recent update. So you have to call HSBC for them to issue a code. And this is online banking? I'm doing what I had to do 20 years ago to make a payment.
Don't know about the app as never had chance to try it Due to deciding against joining HSBC. I had an appt I couldn't make. Took me 45 minutes to get through to someone to tell them, then 20 minutes on the phone with an African, who couldn't find anything, when it would have taken 30 seconds if I could have rung the actual branch. No way am I banking with incompetence like that.
· Bug fixes and minor enhancements
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