Hubchat Mobile

Hublab

About this app

HubChat Mobile is the official HubChat platform app for customer service teams. With it, your team can handle, transfer, and close conversations in real time, from anywhere, maintaining the same quality of service as on a desktop.
Ideal for companies that use omnichannel customer service via WhatsApp, Instagram, Facebook Messenger, and other channels integrated with HubChat, offering a fluid and centralized experience for agents and supervisors.

KEY FEATURES
• Real-time conversations
Serve customers via WebSocket with instant message synchronization, without delay and without needing to refresh the screen.

• Push notifications
Receive immediate alerts when a new conversation enters the queue or a customer replies, even with the app closed.

• Full media support
Send and receive texts, audios, photos, videos, and documents — all securely stored on encrypted servers.

• Audio recording
Record voice messages directly from the app, with the same quality as a professional call.

• Queue and active conversations
View conversations awaiting attention separately from those already in progress with you.

• Multiple companies and workspaces
Manage customer service for different accounts and teams without leaving the app.

• HSM templates (WhatsApp)
Start new conversations using templates approved by WhatsApp Business, easily and within Meta's rules.

• Call transfer
Forward conversations to other agents or departments with just a few taps.

• Closure and history
Close resolved calls and keep the complete history organized for later reference.

WHO IS HUBCHAT MOBILE FOR?
• Customer service and support teams
• Customer service, sales and pre-sales operations via WhatsApp
• Companies with distributed customer service across multiple channels and departments
• Supervisors who need to monitor calls in motion
RESTRICTED ACCESS
HubChat Mobile is a corporate tool. To use it, you need to have an agent account with a HubChat client company. The credentials are provided by your organization's administrator.
ABOUT HUBLAB
HubChat is developed by HubLab Consultoria e Desenvolvimento de Tecnologias LTDA, a company specializing in communication and customer service solutions.

For more information, visit our website or contact your administrator.