
Mark Baseman
The app is always saying "oops its us not you, we are making updates." I've managed to it to work only two or three times in a month. I'm ready to pull my money the next time it works as it is clearly not a bank I can count on to access my money when I need it. The extra interest is useless if one can't access their money.
9 people found this review helpful
Pibank USA Developer
May 4, 2026
Good morning, Mark, we're truly sorry for the trouble you've experienced with our app and understand your frustration. We'd like to escalate your case to the appropriate team for review, please contact us at 954-636-7777, toll-free at 1-877-678-0888, email info@pibank.com, or schedule a callback at pibank.com/help-center. We're here to help!

Rafael Rivera
This company has awful policies and infrastructure. I got denied an account due to a biometric verification failure (the verification instructions were all loaded in Japanese) and it just told me there was an error. After attempting to figure it out myself, I call customer service and they say I was rejected, that there's no way to try again, and that they can't do anything. Why have customer service at all if they dont know anything and cant do anything. Dont even bother, let them go bankrupt.
6 people found this review helpful
Pibank USA Developer
June 2, 2026
Hi Rafael, we’re sorry for the inconvenience. Biometric verification is a required system step and cannot be bypassed if not completed successfully. For further questions please contact us at 954-636-7777 | toll-free at 1-877-678-0888 | info@pibank.com | schedule a callback at pibank.com/help-center. We're here to help!

Terry Nycum
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The app blocks Action Mode in the password field, which means you can't get to AutoFill (or Paste) by long-pressing in that field. Blocking Copy and Cut is one thing, but blocking Paste and AutoFill actively harms security. Making it harder to use a password manager encourages shorter, simpler passwords that are easier to type but less secure. Customer service can't change the app's programming. Only the developer can fix this. Please just do it.
10 people found this review helpful
Pibank USA Developer
April 6, 2026
Hi Terry, we're truly sorry to hear about your experience and understand your concern. Your feedback is very valuable to us; we're constantly striving to improve and provide the best possible service. For further assistance contact us at 954-636-7777 | toll-free at 1-877-678-0888 | info@pibank.com | schedule a callback at pibank.com/help-center.