Swachhata-MoHUA

JANAAGRAHA CENTRE FOR CITIZENSHIP AND DEMOCRACY

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been redeveloped by CMS Computers.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

The complaint cannot be submitted unless it is accompanied by a picture. Sometimes, the picture is clicked somewhere outside, and is in the phone's memory. When we come home and try to upload the image, there is no option in the app to retrieve pictures from memory. It only accepts direct photos from the camera. This needs correction. Earlier versions permitted photo retrieval from archives.

As an active citizen, I regularly report garbage dumps through this application whenever I come across them. However, it appears that my mobile number has been blocked from the backend, as I am no longer receiving the OTP required to log in. I have tried logging in with other mobile numbers, and they receive the OTP without any issues. Kindly look into this and help resolve the problem.

The app accepts other mobile numbers but not mine. I have previously submitted two complaints using my number, and now I can't log in. As soon as I enter my number and tap Next, nothing happens. If genuine users can't even log in to report cleanliness issues, how are we supposed to raise complaints? The app should make it easier, not harder, to report civic problems. Please fix this issue as soon as possible.