Swachhata-MoHUA

Janaagraha

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

Edit1: Overall a good app. Needs to expand reach to remote locations like tier 2 and beyond cities. Original: Was a great app with visible results before. Recently not able to log into the app. Getting server error 500. Please fix, this is a great initiative.

"Dear Sir/Madam, My experience with the application has been very disappointing. The problem remains unsolved, and I am unable to upload photographs on the app as well. Kindly address these issues at the earliest." Let me know if you'd like any changes.

Useless app, good for nothing, Backwas app, Photo does not get uplaoded. After Every update there is some new problem, no action taken on complaints. Show case app. Most of the time server errors. Wasting people's time and money on useless, shameless. REMOVE IT, SHUT IT DOWN!

What's new

- Minor bug fixes on complaints.

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report bug section. We're happy to help.