53.2K reviews
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About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump

・Garbage vehicle not arrived

・Dustbins not cleaned

・Sweeping not done

・Dead animals

・Public toilet(s) cleaning

・Public toilet(s) blockage

・No water supply in public toilet(s)

・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to team@ichangemycity.com or call 1969 helpline. We're happy to serve better to empower your active citizenship.
Updated on
Jun 16, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
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No data collected
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Data isn’t encrypted
Data can’t be deleted
53.2K reviews
akhil gupta
April 13, 2022
The pictures cannot be uploaded. Initially I could but not for the last 5 days. The garbage collector does not arrive for several days altogether and physical complaint you get the answer that we are short of people, will do it tomorrow or Sir there are holidays. Rubbish. I think the app is bugged. No answerability nor any feedback. Needs lots of refining.
3 people found this review helpful
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Isha Thakur
March 7, 2022
The app doesn't work and won't let you use any of its features without showing a server error or some other error code. The app crashes repeatedly is basically of no use.
41 people found this review helpful
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Nishant Aggarwal
April 28, 2022
This app is totally useless,you raise a complaint nd they tell you a excuse for not getting the place cleaned and that's all... Total waste of time.. Thanx to this Government department for creating such an app just to show off that they are concerned about the cleanliness of your nearby areas..
9 people found this review helpful
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What's new

- Now you can accept / reject your complaint resolution.
- Enhancements and minor bug fixes.

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report bug section. We're happy to help.