Swachhata-MoHUA

Janaagraha

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

Very useless app ! If you Complain anything no one takes action.....I had complained about the garbage just a few days ago but they just put a black photo and say problem resolved. They doing this thing again and again.....No one works properly, everyone grabs the money, that's it....

I urge the government to take immediate action to address these issues. Replace the current team working on this app with skilled developers who can create a reliable, efficient, and user-friendly platform. We need an app that truly empowers citizens to report sanitation issues and makes India cleaner and prouder. It's time to move beyond just talking about cleanliness and actually deliver results.

OTP Issue - Unable to Receive Code I'm having trouble receiving the OTP on this app. Despite multiple attempts, I haven't received the code via SMS. This is preventing me from logging in and using the app's features. The OTP issue is a major hurdle. I've tried restarting the app, checking my phone's settings, but nothing has worked so far. Please fix this issue ASAP! Maybe add an alternative verification method or improve the OTP system. Until this issue is resolved, I can't fully utilize th