Swachhata-MoHUA

JANAAGRAHA CENTRE FOR CITIZENSHIP AND DEMOCRACY

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

Its just a waste of time. No body listens to the complaint.Keep on passing the complaints from one person to another. They even change the picture that people posts on the app . Moreover they themselves change the status of the complaints and close it without even taking any action. People who don't know to work or are not willing to work does not even deserve a single star.

Posting a complaint online is an easy job to the people around, but the real problem arises when the issue status shows resolved, but the trash remains on the foot path. The trash collectors ignore the trash swept by the sweepers on the street & that place is dumped with more & more trash if left unattended.

The app's use on the playstore has been a waste. It's been a week since I've uploaded, and no one has responded or even attempted to resolve the issues. It's simply an unproductive application.