Swachhata-MoHUA

JANAAGRAHA CENTRE FOR CITIZENSHIP AND DEMOCRACY

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

This app has helped me clear a few garbage dumps in BTM, Thanks to the BBMP workers. but right now it has some serious issues, not able to login, OTP issues. Kindly request the authorities to review and help to resolve these issues. This will definitely help the common people to report garbage dumps in the city.

Close this gimmick of Marketing Ad if you don't want to solve problem. Error1: Profile > Edit > Location >some popup with billing error. Error2: Doesn't able to post photo location error comes Error3: Last photo posted around 7-8 years ago & Issue still not resolved Error4: Logout daily (basic error)

Posting a complaint online is an easy job to the people around, but the real problem arises when the issue status shows resolved, but the trash remains on the foot path. The trash collectors ignore the trash swept by the sweepers on the street & that place is dumped with more & more trash if left unattended.

What's new

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report bug section. We're happy to help.