54.2T reviews
Content rating
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About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to team@ichangemycity.com or call 1969 helpline. We're happy to serve better to empower your active citizenship.
Updated on

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
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No data collected
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Data isn’t encrypted
Data can’t be deleted
54.2T reviews
santosh kumar
24 September 2022
Its hilarious to see how they bypass the so called efficient digital media by posting different pictures to the problem, just to close the case and if you raise the problem, they say that one can't provide feedback, in other words.....you cant pinpoint their mistakes. And after that when you point out the same problem with new request.....there is no reply or follow up. How ridiculous is this.....it would be close to year now since the two complain of mine was even noticed. Its a waste.
39 people found this review helpful
Hithesh Jay
5 September 2022
I don't think so some one is looking at all this issues, because I can see issues in open status even after 4 to 8 months. So then what is the use of this app and our effort to update all this.
38 people found this review helpful
Gursimran Singh Sandhu
2 October 2022
The way they bypass the system by closing complaints with morphed/fake pictures is troubling. I wonder how much money is involved in building and maintaining this app, because it's all a waste. By the way now it won't even open.

What's new

- Minor bug fixes.

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report bug section. We're happy to help.