Swachhata-MoHUA

Janaagraha

About this app

The Swachhata-MoHUA is the official app of Ministry of Housing and Urban Affairs(MoHUA), GOI.

The app enables a citizen to post a civic-related issue (eg; a garbage dump) which is then forwarded to the city corporation concerned and thereafter assigned to the sanitary inspector of the particular ward.
The app has been built by IChangeMyCity – a division of Janaagraha, a Bengaluru based non-profit working to improve the quality of life in India’s cities and towns.

How does it work?

Take a picture of the Civic-related issue using your smart phone, and post it in one of the following categories.

・Garbage dump
・Garbage vehicle not arrived
・Dustbins not cleaned
・Sweeping not done
・Dead animals
・Public toilet(s) cleaning
・Public toilet(s) blockage
・No water supply in public toilet(s)
・No electricity in public toilet(s)

The app will capture the location while the picture is being taken. Just type in the landmark of the complaint location. The complaint will then be assigned to the concerned sanitary inspector/engineer.

You can also vote up on any other complaint relevant to you. You will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned sanitary inspector/engineer.
You can also reopen the complaint if you are not satisfied with the resolution of the complaint.

New Feature:
1. Don’t like what you posted? No problem! Our new feature now allows you to edit or delete your complaint. You can also post complaints by uploading photo from your phone’s Photo Gallery and then add the location of the complaint in our Swachhata App!!

2. Engineer can Login to Swachhata-MoHUA app feature.

For any queries regarding functioning of app and systematic procedure of app please contact us either through e-mail to [e-mail] or call 1969 helpline. We're happy to serve better to empower your active citizenship.

Ratings and reviews

This is the most pathetic App. This is not swachhta App its swachhta scam. The app won't allow you to upload photos from your phone and you can only select your query from the list. Once you upload your query you will get fake photographs of a random street where garbage is there and there is a dog. This photo is uploaded by them and your query is marked as resolved. Totally Pathetic !!!

Backwas app, slow 🐌, posted complaints not shown, no action taken on complaints. Doesn't login. Most of the time server errors. Wasting people's time and money on useless, good for nothing App. SHUT IT DOWN! find some good developers.

Since last 4 days, it showing downtime. Not able to login and tack complaints. No responsibility taken but the government and let citizens suffer to handle such issues. They should fire the app development company. This has been rated less than 3 starts. Not sure even they check the comments to take feedback. Where are we heading in this AI world if we can't have a good citizen application 😞

What's new

- Minor bug fixes on complaints.

We release updates regularly and we're always looking for ways to make things better. If you've any feedback or issues, please report us from the app's left menu, report bug section. We're happy to help.