Icollect

Knian

About this app

iCollect is the complete digital billing, payment collection, and customer management application designed specifically for Local Cable Operators (LCOs), Internet Service Providers (ISPs), and field collection agents.

Replace manual paper receipt books and complex spreadsheets with a fast, reliable, and automated digital ledger in the palm of your hand.

KEY FEATURES:

📱 Fast Field Collections
• Record cash and digital payments in seconds.
• Instant customer search by Name, Mobile Number, Smart Card (SC) number, or Door/Street number.
• Clear distinction between Pending Dues, Advance Balances, and Paid Accounts.
• Dynamic UPI QR code generation for error-free digital collections.

💬 Automated WhatsApp & SMS Receipts
• Instant payment confirmation delivered directly to your customer's WhatsApp via verified gateway.
• Professional digital receipt containing receipt number, paid amount, month, and remaining balance.
• Eliminates paper receipt printing costs and dispute friction.

📊 Area-Wise Customer & Ledger Management
• Organize subscribers by colony, street, or collection route.
• Monitor total outstanding dues, current month collections, and agent performance in real-time.
• Seamless dual-filter view: Focus on customers with pending dues or browse all registered subscribers.

🛠️ Service Complaints & Ticket Management
• Log customer service complaints directly from the field (no signal, STB replacement, line cut, internet issues).
• Assign tickets to technicians and track resolution status in real-time.
• Keep subscribers updated automatically as their issue is resolved.

🌐 Seamless Cloud Sync
• Works hand-in-hand with the iCollect Web Portal (navsolutions.tech).
• All collections recorded on the mobile app update operator dashboards and financial ledgers instantly.
• Offline-first design allows collection agents to view accounts and log payments even in low-connectivity areas, syncing automatically when reconnected.

🔒 Secure & Reliable
• Enterprise-grade data protection with TLS 1.3 encryption.
• Role-based access control protecting customer data and billing privacy.
• Atomic ledger calculations preventing duplicate payments or balance mismatches.

Transform your cable and internet collection operations today with iCollect!

For support, feedback, or business inquiries:
Website: https://navsolutions.tech
Email: [e-mail]
Powered by Nav Solutions & Knian Tech.

What’s new

Bug Fixes