
Md Khaja Rahmatullah
Being a customer of Pioneer broadband from 7- 8 years, I am writing this review. Worst mobile application. The response from the technical team is good in fixing the issues but the application is disastrous. No copy of message or email when we register complaint, App always keeps invoicing issue. It doesn't generate the invoice nor they send the invoice to our mail. For this also every month ai need to register the complainant.
21 people found this review helpful
Pioneer Online
May 6, 2022
Hi, we are sorry that you faced an issue. Could you please share your contact details with us on
E: support@pioneerelabs.com or C: 040-43435353 so that we can get in touch with you and resolve the issue.

S S
Can't imagine such an appalling app even exists today. Besides the problems mentioned by other users this app gets an error while making the payment. The only solution is to uninstall and reinstall again. I use the web url to make the payment and never this app. The only reason I download it is to get the invoice which is not available otherwise, after which I uninstall it. Month after month !!!
11 people found this review helpful
Pioneer Online
March 5, 2022
Hi, sorry for the unpleasant experience you had with our app. We request you to upgrade the app to the latest version as we have fixed the bug. Do write to us at E: support@pioneerelabs.com or C: 040-43435353 if you still face any issue.

Mounika Chinna
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I am extremely disappointed with Pioneer WiFi. The service is very poor and customer support is unprofessional. My WiFi has been down for 4 days and despite repeated complaints, the issue is not resolved. Every day they say “it will be fixed by end of the day,” but nothing happens. The number 91548 50214 from Pioneer keeps cutting calls and not answering properly. Very rude behavior and careless attitude. Totally unreliable service, not recommended at all.
11 people found this review helpful
Pioneer Online
August 22, 2025
Hi, we sincerely regret any inconvenience this may have caused you. Please get in touch with our 24/7 Customer Care team for support. You can raise a ticket by:
o Calling us at +91 40 4343 5353
o Messaging us on WhatsApp at +91 40 4343 5353
o Using this link: https://forms.gle/cd5dSvy2YwzWTEGJ9