
Alex MacInnes
The idea of the app itself is great. The issue is the time you need to wait actively changes. Which wouldn't be so bad if they didn't cancel your spot for your time expiring. This leads to another issue. The app tells you to come into the location 10 mins before your time is up. However if during waiting to check in with a staff member your time expires you loose you spot yet again. The large issue with that is it can sometimes take 30-60 mins from arrival time speak with the check in desk.
17 people found this review helpful

Trent B
Used to work. No more. It shows very long wait times. But when you book those wait times are suddenly half of what it showed. That's great except when you're trying to time your visit with other things. Impossible. Then it says you have to show up in the alotted time but suddenly it can change by an hour or more!! It's simply a useless app. It doesn't show anything close to actual wait times or give you any real notice. So what's the point? Lifelabs has gone completely downhill.
13 people found this review helpful

Dani B
Opened the app to view locations and it stated I could not check in because the locations were closed, which was not true as both locations were open. The stated hours upon clicking on the locations were correct, but the app didn't register the locations were open. I couldn't check in to either locations in my town, had to drive to another town where the check in worked at that location. Wait time estimate was 27 minutes, but kept fluctuating. Took about 40 minutes. App rarely works properly.
31 people found this review helpful