Ideaentity IT Helpdesk

Idea Entity

About this app

IE IT Helpdesk is your one-stop app for managing IT support requests quickly and efficiently. Designed for employees of Idea Entity , the app allows users to easily log issues, track the progress of open tickets, and communicate directly with the IT support team – all from their mobile device.

Key Features:
1.Submit Support Tickets: Log hardware, software, or network issues in just a few taps.
2.Track Request Status: Get real-time updates on your open and resolved requests.
3. Live Discussions & Updates: Receive instant messages from IT staff and send replies directly from the app.
4.Knowledge Base Access: Find solutions to common problems through searchable help articles (if applicable).
5.Attach Screenshots: Upload photos or files to help IT better understand your issue.

Whether you're dealing with a slow computer, need help accessing software, or have questions about IT policies, IE IT Helpdesk simplifies the support process and gets you back to work faster.

For Idea Entity employees only. Requires corporate login.

What’s new

This is the initial release of the IE IT Helpdesk app on the Google Play Store. The app provides support and assistance for IT-related issues within the organization. Users can report issues, request services, and track the status of their tickets with ease.