
Ashe Paradise
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Not user friendly, I'll be refinancing ASAP. I can't even use the app because it tells me my username/password are incorrect, but the exact same username and password work when I sign-in using a browser. They also require you to provide your account number if you select the 'forgot username' or 'forgot password' options, but you need access to your account in order to get your account number.. They don't accept your member number or the last four digits that are shown on their paper statements.

Wehrlybird
I am incredibly happy with Ideal CU. I transferred all of my accounts to Ideal many years ago, including my debit and credit cards, which they watch over like a hawk for my security. I've also gotten my mortgage loan and recently a home equity loan through them. I've even managed all of my accounts easily through their online banking system while I have to work in chicago! Every employee has been great at their jobs and friendly. Plus all interest rates are better for us customers!
2 people found this review helpful

Ashley Turner
What the hell did you just do to your app. The ridiculous and unnecessary amount of CONSTANT re-verification is annoying and ridiculous. I have been a member here, and had the same PC and phone, lived in the same area for YEARS. Why this stupid thing keeps needing to verify again and again despite clicking 'remember this device' every time is nauseating. I now get 'potential identity theft' notifications all the time for basic shopping. PLEASE FIX THIS.
10 people found this review helpful