
Jack Campbell
this app suc s can't put the vehicle in I took a picture of the VIN put the engine and it either says go back or click the button and it won't click the engine and go on it won't go forward
Solera Holdings, Inc.
November 20, 2025
Weāre sorry you experienced this issue. Weād really like to connect so we can gather some critical information and see if we can correct the issue you are experiencing. Please go to Settings/Help and send a Support request, so we can reach out and address your issue.

I H
Just checked it out. Looks nice. Pulled up a vehicle I'm working on, the service manual on the website has the R&R, this app doesn't. Price of this service is too high imo, for the low quality user experience as is. I want to like it....I'll check back in a few months and see if it is better.
5 people found this review helpful
Solera Holdings, Inc.
February 7, 2025
Thank you! We truly appreciate users like you who provide constructive insights that help us improve our product. Weād love an opportunity to connect and walk you through some tips to help optimize your experience with the app and get further feedback on your experience. Please reach out to us at directhitcustomerservice@identifix.com.

King Edward
DONT WASTE YOUR TIME, AVOID!! One of the poorest excuses of an app to justify a $29 price hike. They have a link so they can look YOUTUBE videos up for you?? Like I don't know how to do that already?? Thanks for the idea, I think I'll just cancel my subscription and start using YouTube more often. Terrible decision and it will reflect on loss of overall sales I'd imagine.
7 people found this review helpful
Solera Holdings, Inc.
February 7, 2025
Thank you for your feedback! We aim to provide great value through continued content updates and feature enhancements, with an app streamlined for mobile usage, like 1 tap access to Quick Service Summary. We'd love to hear from you about specific concerns or suggestions! Please reach out to us at directhitcustomerservice@identifix.com.