ID-Pal

ID-Pal Ltd.

About this app

The simple, secure way to verify your identity with a business. Submit documents to ID-Pal from anywhere and get verified in under a minute.

The ID-Pal App

Businesses use the ID-Pal App to securely capture your documents and information so they can verify your identity and establish a trusted relationship. International Anti-Money Laundering (AML) law requires certain companies to carry out these Know Your Customer (KYC) procedures for both new and existing clients to protect both you and the business.

How it works

Using advanced technology, verifying your identity is quick, easy and secure. In just a few clicks you can submit documents via our app. The ID-Pal app uses a unique blend of checks to correctly verify your identity in real-time for a business.

What we do

- Capture an Identity Document (ID)

We verify every ID uploaded with up to 70 technical checks and against a vast library of documents to ensure it hasn't been forged or tampered with – all this happens in less than a minute.

- Facial matching

We match the image from the document against the individual to confirm it is of a genuine person.

- Address Verification

We can verify the name and address from the ID.

To always ensure the safety and security of our app, we proudly hold:

**ISO 27001 Certification** - the leading international standard in Information Security.

**iBeta Level 1 and Level 2 Certification** - ensuring our technology functions to the highest standards.

Privacy Policy

ID-Pal does not have access to any information on your ID cards or to your personal data. All data is securely processed in line with GDPR. When a service provider or business asks for your personal information or ID, ID-Pal directly connects them with you and transfers your data to the service provider via a secure channel.

All customer data collected via the ID-Pal app is controlled by our Partner and they will determine why, what and how your information is collected, used, shared, retained and under what lawful basis it is processed. Read about what information is collected and why, here: https://www.id-pal.com/data-protection-notice/

Interested in ID-Pal for your business? Why not get in touch with [e-mail].

Ratings and reviews

Catastrophically awful. I've used and evaluated many ID apps and this has to be the worst. It took 5 goes before it would accept a photo of my passport, and even then it garbled most of the text. Next, the liveliness check kept failing, and when I finally persuaded it to accept a photo of a utility bill, it wouldn't let me finish the process because it had somehow deleted the liveliness check. Completely unfit for purpose.

Took me multiple attempts over says just to upload a copy of my passport because this app, for whatever reason, just refused to recognise a clear scanned copy of my passport a legitimate document. When I reached out to ID-PAL customer suppkrt via email- they simply sent me the link to redownload the app. Extremely unhelpful and unnecessary app. Why can't we simply inform ISD folks about our chakge of address via emails?!?

No guidance whatsoever about what to do if you do not possess a passport. If you cannot upload one, then you cannot continue. Very frustrating!

What’s new

- Third Party Updates
- Minor Bug Fixes and Optimisations