4.5
10.4K reviews
100K+
Downloads
Content rating
Everyone
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About this app

The simple, secure way to verify your identity with a business. Submit documents to ID-Pal from anywhere and get verified in under a minute.

The ID-Pal App

Businesses use the ID-Pal App to securely capture your documents and information so they can verify your identity and establish a trusted relationship. International Anti-Money Laundering (AML) law requires certain companies to carry out these Know Your Customer (KYC) procedures for both new and existing clients to protect both you and the business.

How it works

Using advanced technology, verifying your identity is quick, easy and secure. In just a few clicks you can submit documents via our app. The ID-Pal app uses a unique blend of checks to correctly verify your identity in real-time for a business.

What we do

- Capture an Identity Document (ID)

We verify every ID uploaded with up to 70 technical checks and against a vast library of documents to ensure it hasn't been forged or tampered with – all this happens in less than a minute.

- Facial matching

We match the image from the document against the individual to confirm it is of a genuine person.

- Address Verification

We can verify the name and address from the ID.

To always ensure the safety and security of our app, we proudly hold:

**ISO 27001 Certification** - the leading international standard in Information Security.

**iBeta Level 1 and Level 2 Certification** - ensuring our technology functions to the highest standards.

Privacy Policy

ID-Pal does not have access to any information on your ID cards or to your personal data. All data is securely processed in line with GDPR. When a service provider or business asks for your personal information or ID, ID-Pal directly connects them with you and transfers your data to the service provider via a secure channel.

All customer data collected via the ID-Pal app is controlled by our Partner and they will determine why, what and how your information is collected, used, shared, retained and under what lawful basis it is processed. Read about what information is collected and why, here: https://www.id-pal.com/data-protection-notice/

Interested in ID-Pal for your business? Why not get in touch with sales@id-pal.com.
Updated on
6 Dec 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos and 3 others
This app may collect these data types
Personal info, Photos and videos and 4 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.5
10.3K reviews
Roumen Guha
26 February 2024
Absolutely terrible app. 1. If you have the AdGuard DNS enabled, the app will not run at all. 2. After selecting submit, the app has been uploading/processing for 1 hour now. The document is 118 KB, and I'm on a 200 Mb/s upload line. I just don't understand how a simple app can be this difficult to use. Why can't I do any of this from a website? Why does an ad blocker prevent it from working when it has no ads? Why can't I look up the organization from within the app? I just don't understand.
1 person found this review helpful
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ID-Pal Ltd.
28 February 2024
Hi there we haven't had reports of this issue before so we've passed this to our product team. For any uploading issues, closing the app and retrying is recommended. We would have the vast majority of our submissions be completed in under a minute so this could be a device or network issue. We're here if you still need help, support@id-pal.com
A Google user
21 August 2019
Horrible app. I have been trying for some time to upload documents. it always goes back to first screen while trying to scan the license. At one time, I successfully scanned the license but was struggling to scan a utility bill. this freaking went back to first scree and have to scan license again. Horrible app. dont know why one should struggle this much. Horrible app. spend some time to fix your dumb app.
10 people found this review helpful
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Anthony Barrett
24 March 2024
Nightmare, this needs to be fixed ASAP. Took at least an hour and a half just to finally take a decent picture without it telling me it wasn't acceptable and without telling me why it wasn't acceptable. And everytime you start over you have to delete the app and reinstall for it to work again. App is a nightmare, I'm actually just posting my stuff by hand I hope I never have to use this app again.
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ID-Pal Ltd.
26 March 2024
Hi Anthony we're sorry to read you feel you have to resort to doing that. We have thousands of people using our app every second on different devices, different networks in different countries - so it has to be in working order at all times. This result for you is really not the norm. We have flagged this with out team to investigate. Best regards

What's new

- Improved document authentication
- Minor bugs and fixes