IDS Service Mobile

Constellation Dealer

About this app

Wouldn’t it be great if your service technicians could perform their key daily tasks from anywhere in the dealership? Thanks to the IDS Service Mobile App, they can!

Our Mission is to provide an end to end mobile solution that enables dealerships to find new ways to save time and generate more revenue by innovating, automating, and creating unrealized efficiencies through our intuitive and easy to use app that will keep your techs in their bays turning wrenches.

This app is fully integrated with the IDS Astra dealer management system and works on all devices running Android version 7 or later.



With this app, you will be able to:
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- Increase technician productivity. Get your technicians to clock in and out of labors, update work orders, move between jobs and take relevant photos on the go and automatically attach them to the WO.

- Accelerate checkouts. Take credit card payments and signatures from anywhere in the dealership to get your customers in and out faster.



Here’s what our customers had to say:
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“We can provide service to our customers right on the spot, without having to go back and forth to a computer, which is a huge plus for us.”
- Jeremy Ketelsen, Ketelsen RV.

“One of the features we liked about the IDS Service Mobile App is the ability to take pictures of units, engines and parts, which we can then attach to specific jobs and warranty claims. It allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership, removing any possibility of future discrepancies.”
- Carly Poole, Buckeye Marine.

Ratings and reviews

Unfortunately, I have to use this app 5 days a week for work and it is awful.This app doesn't deserve 1 star, it deserves 0 stars. Lock your device for more than 30 seconds? Loses connection and MUST be restarted to regain it, and the best part is every time it happens it has the audacity to say that YOU forgot to log out. No app, you disconnected for the 10th time this hour, I didn't forget anything. If you are a dealership looking for software STAY THE HELL AWAY FROM THIS SAD PILE OF GARBAGE.

Terrible app, I'm forced to use it for work, and it only works about half the time. It either will randomly sign me out or not let me sign in to it. When it actually works, I still have to restart it if I go to something else then back

Will not allow my phone to access photos for upload now. Not sure what changed. Aggravating.

What's new

- Parts Request Enhancement for request returned status
- Usability Enhancements