Hydro One Mobile App

Hydro One Inc.

About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx

Ratings and reviews

Unless you're doing something like Brewster's Millions with your phone's storage and must use up memory with nothing to show for it, avoid this app. As of posting, it was at an average of 1.9 stars, which seems overly generous.

map navigation doesn't quite work. The default location puts me outside the service area. attempting to drag the map to my location fails. using the search function returns " failure unspecified error" back to the old electronic brain...

this app is the worst I have ever seen always stuck on loading screen after inputting signing in info, no matter how many times you close it and reopen just stuck on loading, multi billiondollar company can't even manage a simple app 😂

What’s new

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.