Hydro One Mobile App

Hydro One Inc.

About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx

Ratings and reviews

This app is garbage,don't download it. I have been trying to log in for months and haven't been able to access my account. It says it's signing in, but I never get signed in. If there were negative stars, it would put 10 negative stars,but it doesn't. I have to use the web page. At least it works.

absolutely atrocious. doesn't work 99% of the time. doesn't load anything, you can't login. it's brutal. it's an app that just takes up space and isn't usable. 🫠

This app, along with their actual website, is complete garbage! Whenever I try login in it just buffers endlessly and I can't access my account. The same goes with the website. It doesn't work more often than not. It all makes paying my bills on time very difficult because it sometimes takes me several days in a row of trying just to access my account.

What’s new

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.