Hydro One Mobile App

3.2
817 reviews
100K+
Downloads
Content rating
Everyone
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About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx
Updated on
Jun 14, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
Data can’t be deleted
3.2
817 reviews
P Berlino
November 6, 2022
Used to work, but since the summer it doesn't work, at least the outage map has stopped loading. When I need it the most, like last night when the Bruce Peninsula had widespread outages, it failed completely. Inexcusable for a company that grabs every dollar from you. Please do a reality check and design a proper app. Thx.
7 people found this review helpful
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A Google user
December 31, 2019
Just downloaded the app. The first screen that appears when you start download requesting you select preferred payment option can be skipped. App downloaded without issue after that. Since opened the outage map a couple times to see how well it works. So far so good. Will be interestimg to see how well it works when i do need it. Here's hoping....
11 people found this review helpful
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Addison Lee
December 31, 2020
This app, along with their actual website, is complete garbage! Whenever I try login in it just buffers endlessly and I can't access my account. The same goes with the website. It doesn't work more often than not. It all makes paying my bills on time very difficult because it sometimes takes me several days in a row of trying just to access my account.
60 people found this review helpful
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What's new

Updated for compatibility with Google Play Store and Android base services