Hydro One Mobile App

Hydro One Inc.

About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx

Ratings and reviews

Used to work, but since the summer it doesn't work, at least the outage map has stopped loading. When I need it the most, like last night when the Bruce Peninsula had widespread outages, it failed completely. Inexcusable for a company that grabs every dollar from you. Please do a reality check and design a proper app. Thx.

Just downloaded the app. The first screen that appears when you start download requesting you select preferred payment option can be skipped. App downloaded without issue after that. Since opened the outage map a couple times to see how well it works. So far so good. Will be interestimg to see how well it works when i do need it. Here's hoping....

This app, along with their actual website, is complete garbage! Whenever I try login in it just buffers endlessly and I can't access my account. The same goes with the website. It doesn't work more often than not. It all makes paying my bills on time very difficult because it sometimes takes me several days in a row of trying just to access my account.

What's new

Updated for compatibility with Google Play Store and Android base services