Hydro One Mobile App

3.3
883 reviews
100K+
Downloads
Content rating
Everyone
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About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx
Updated on
May 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
823 reviews
Steve T
April 4, 2024
Downloaded the app to find out what the problem was with the outage let me tell you what the problem was. Omg this app was designed by arrive can. What a piece of garbage. waste of time. Still no idea. Better off when they had the website. It's always pending classifications. Must be top secret.
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Dale H
May 12, 2024
Clearly your app was made by the same useless p,o, s who made the arrive scam app its horrible.
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Tracy Hamilton
February 9, 2022
For all of the profits you generate, one would assume you could afford to create a better app and user interface. It is way too busy for an app, even the login page has too much on it. Although the worst part of how unfriendly this app is, is that the login does not even work. You have to always manually add in your login cause your app always blows up when the auto generated info is entered lol Get it together. The only app I know that I prefer using the desktop version and it's 2022! lol
36 people found this review helpful
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What's new

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.