Hydro One Mobile App

Hydro One Inc.

About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx

Ratings and reviews

This app is garbage,don't download it. I have been trying to log in for months and haven't been able to access my account. It says it's signing in, but I never get signed in. If there were negative stars, it would put 10 negative stars,but it doesn't. I have to use the web page. At least it works.

this app is useless. its stuck on the MyAccount saying "please wait, signing on, loading". the loading circle spins and does not move to my account

App doesn't work. Much like other users when I go to sign in to my account it just keeps flashing loading and it does NOTHING. It worked late last year (2022) when I moved, but I just went to log in and it won't let me. I figure for what we are paying for hydro these days they can take a few bucks and hire a 6 year old to redesign this app, maybe it will work better because I doubt they can make it any worse.

What’s new

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.