Hydro One Mobile App

Hydro One Inc.

About this app

You can now report a power outage from the app, in addition to finding out the latest status on existing outages.

Hydro One's Mobile app provides Hydro One customers with detailed information on power outages and restoration times throughout our service area in Ontario, Canada.

The outage map is updated every 10 minutes with information on number of customers affected, estimated restoration times, outage causes and crew status to keep you informed.

NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to:
• View their bill and account balance
• Sign up for paperless billing
• Sign up for SMS notifications
• View 'time of use' usage details and more!

Privacy Policy: http://www.hydroone.com/Root/Pages/Privacy.aspx
Terms of Use: http://www.hydroone.com/Root/Pages/TermsofUse.aspx

Ratings and reviews

not a good app. Please just start from scratch, this thing can't be salvaged. It's very subpar for an app in 2025. Issues: too many to list Pros: none to list (somehow using the browser is easier than the app 🤦)

My account just links to the website so its kinda useless, it won't even save the password and at the time of writing this trying to log in was broken so that didnt even work.

Too many login refresh errors. Constantly not able to access account information, only outage maps.

What’s new

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.