Rocky Mountain Power

KUBRA iMobile

About this app

With this free app from Rocky Mountain Power, you can pay your bill, report a power outage or check the status of an outage from anywhere 24/7. Bill-ready and payment alerts help you stay up-to-date with your account. Outage alerts keep you in the know during storms.

Features:

• Report an outage or check the status of a previously reported outage for your home or business.
• Get the latest outage details including estimated restoration time, crew status and cause of the outage.
• Receive outage restoration alerts on your device to stay informed during a storm or service interruption.
• Review your account balance.
• Pay your bill quickly with your debit card, credit card or through your checking or savings account.
• Receive payment confirmations and bill-ready alerts on your device.
• Easily navigate between multiple electric accounts to pay bills and get outage details for each.
• Log in with your existing Rocky Mountain Power user ID and password, or quickly and easily create an account to access secure services through the app.
• Stay connected with direct dial to customer service, get the latest news and tips, and follow our social media channels.

Data charges may apply for notifications. Fees apply for debit and credit card payments.

Ratings and reviews

Doesn't allow biometric login beyond some small amount of time. I imagine that if you haven't used the app for 31 days (maybe less), it won't let you sign in using your fingerprint. The problem is, I can never remember the password because they don't allow certain special characters that I always use on most other sites. Also, a for a power company to expect that a user must log on at least every 30 days in order to allow biometric, that is completely unrealistic. Even banking apps don't do that

My login and password work when I go to the website but it would not work in app. When I clicked forgot password it emailed me a link my browser indicated was a fraudulent website. When I continued past the error it came to an error 404 site. When I then went to the browser to reset my password it emailed me from the same email but a diffrent link. But app still wouldn't accept the password change. Even did a copy and paste to make sure I wasn't mistyping. Would be nice if the app let u in.

I dread using this app. I may as well just pull out my laptop every single time. There's no point in setting up biometrics on this app. No matter how many times you set it up, it won't accept your biometrics. It'll make you login again as if it's your first time. EVERY TIME!

What’s new

App improvements and bug fixes