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I love that I can check my balance, transfer, and find locations 24/7. However, I would like for check deposits via app function improved. It always states an error message "missing endorsement" when the check clearly has a signature. Or image is torn when it isn't.
2 people found this review helpful
DELTA COMMUNITY CREDIT UNION
October 4, 2023
Hi Briar- Thank you for your review! We are working to enhance mobile check deposit so it is easier to use and requires fewer attempts to capture an acceptable image. If you would like assistance with mobile deposit, please contact our Member Care center at 800-544-3328.
With transfers, instead of saying there is an error with the transfer and it was not completed, it just logs you out of the app. This is a horrible user experience. It should provide an alert and at least a notice that the transfer was not completed to prevent multiple attempts and frustration. In addition, if there is a transfer dollar limit, that should be displayed on the page to begin the transfer to avoid this entire scenario.
38 people found this review helpful
I love the convenience of not having to go into the bank EVER. But there are a few glitches... sometimes transfers don't work and I have to try again later. Also the check deposit feature NEVER works properly. I end up taking about 30-40 pictures before it finally accepts the photo of the back of the check. It's completely annoying. Other than that, it's a pretty good app.
40 people found this review helpful