Don Sledd
The app usually falsely identifies something as a problem. It will usually claim that I haven't noted on the back that it is a mobile deposit. Other times, it claims that the date is outside its acceptable range. It has even said that the deposit amount did not match the check or that I have not endorsed the check. This app still needs work, but I must use it because the bank closed both branches near me, and I don't want to make the longer drive.
1 person found this review helpful
ATLANTIC UNION BANK
March 29, 2024
Hello Don, thank you for sharing. We are sorry to hear that you encounter these challenges. We will be sure to share your feedback with the Digital team. -Renee
PJWD D
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Extremely slow app. Original review in 2021. App is still slow in 2024. Always asks me to look at the picture of my check. It is always fine. I never retake it and it goes through fine. And then wait some more for it to finish. Internet/data speed is great for everything else on my phone, so has to be the app.
1 person found this review helpful
ATLANTIC UNION BANK
April 19, 2021
Hi Pam, we're sorry to hear that you are experiencing this issue with the app. If you could send us more details about when/what you are trying to accomplish when you are experiencing this slowness via email to Customer.Advocate@AtlanticUnionBank.com so that we can share with our Digital team, that would be great! Thanks! - Leah
Christy Minugh (Christy)
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2/16/24- this app can be infuriating. The best use with it for me is checking my balance and struggling to deposit checks due to the touchy system. I am rarely, if ever to pay any payments on my credit card and I'm never able to check my credit score among other things. The app always says "sorry we're experiencing technical difficulties, please try again later" Save yourself time and headache, use their website New update sucks. Depositing a check is an absolute headache and takes forever.
5 people found this review helpful
ATLANTIC UNION BANK
February 20, 2024
Hi Christy! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18009904828. Thank you.-Maiya