I think the app is not nearly as smooth and efficient as was the app for Two River Community Bank. Takes too long, often logs off in mid-transaction, asks too many times to confirm that I can read the check. Additionally, the log-on is also not as efficient. As you plug in your password you should be able to see what you're punching in so as to make sure it is correct before selecting "sign in", a feature that the TRCB app did provide.
12 people found this review helpful
September 11, 2020
Hi Lori, thank you for your feedback. Please give us a call us at 1.888.623-2633, option 3, so we can assist you. We apologize for any inconvenience and look forward to hearing from you.
The fingerprint sign-in feature is EXTREMELY inconsistent and therefore makes the app either very easy or very time consuming to open. Mine has done away with the fingerprint optimization yet again, and I'm so sick of it switching all the time. Please bring it back, it makes the app so much easier and fluid.
7 people found this review helpful
May 18, 2021
Hi there, thank you for your feedback. We would like to learn more about your experience with the fingerprint sign-in feature and would appreciate it if you could call us at 888-623-2698. We apologize for any inconvenience and look forward to hearing from you.