I&M OTG Personal KE

I&M Bank Limited

About this app

Banking has never been easier. The I&M App allows you to enjoy unique banking services on your device anywhere and at any time.

The features that you will enjoy include;
1. Self- registration & Login (Username + Password + Biometrics)
2. Switch Context (Service agreement selection)
3. Dashboard overview
4. Accounts overview- Operative, Deposit, Loan, Savings accounts and Credit cards
5. Mobile money (Send money to Mobile, Mpesa Pay Bill, Till)
6. Local payments (Own, Within, Pesalink and RTGS)
7. International payments
8. KRA Payment
9. Pesalink to phone
10. Utility payments
11. Airtime top-up
12. Joint account:- Payments approval.
13. Transaction History
14. Statement
15. Services Requests:- Stop cheque and Lock/ Unlock credit card
16. Manage Standing instructions
17. Beneficiary management
18. Profile management:- View basic customer details, Add a profile picture and remove profile picture
19. Preference and settings:- Change password, Disable transaction OTPs and Setup biometrics (Mobile apps)
20. Step-up authentication:- OTP via SMS and OTP via Email
21. Notifications
22. Logout.
23. Digital Lending:- I&M Bank's Unsecured personal loan (This feature is expounded further below)



DIGITAL LENDING - I&M BANK'S UNSECURED PERSONAL LOAN

The Unsecured personal loan is the unsecured instalment-based loan offered to existing I&M Bank customers that have been pre-scored/pre-approved to meet their short and medium term needs.
Unsecured loan features:
• Loan minimum limit amount KES 50,000
• Loan maximum limit amount KES 3,000,000.
• Processing fee Charged at 4% flat on the loan amount.
• Excise duty – 20% on the processing fee amount charged.
• Loan tenor Min 1 month – Max 60 months.
• Loan interest charged 14.8% pa.
• Credit life Insurance Fee 0.028% per month
Which customer is Eligible for a Personal Loan?
• A customer who has an active account with I&M Bank for a minimum period of six months will be eligible for a personal loan.
• An individual who is within the risk appetite threshold that has been set by the bank.
• Customer that has no non-performing loan facilities
• Customer that has passed all the eligibility business policy rules
The amount of one’s limit growth/reduction will depend on their savings and loan repayment behavior. Having a good loan repayment history, channeling your salary/Business proceeds will increase their chance of increased loan limit.
The customer’s loan instalment shall be recovered from operative/transactional account every due date.
The customer is at liberty to make early payments with no consequence to them in terms of penalties.


Our Privacy Notice:- https://www.imbankgroup.com/ke/information-security/privacy-notice/

Our Personal Loan Terms and Conditions:- https://www.imbankgroup.com/ke/wp-content/uploads/sites/2/2022/03/TERMS-AND-CONDITIONS_Personal-Loans-Final.pdf

Ratings and reviews

Very very very disappointed! I made a deposit and they didn't realize until I reached them out. Upon confirming, they disbursed my money in the account by charging me unnecessary things without even consulting me. Not once this is happening to me, but it is the second time. As an esteemed customer, I have lost trust in them. Your services are no longer satisfactory!

The app now has a bug 🪲: after sending money, it crashes on Samsung Galaxy A36 5G with Android 16. Also, the exit function is hanging; you can't exit using the back button. Additionally, a big full-screen security warning displays immediately upon login, which is very annoying. The app feels buggy and buffers even with a strong internet connection. Please make it lighter like it used to be, without unnecessary full-screen security ads.

This is the best banking app in Kenya without a doubt. You can do virtually almost everything on this app. I have two accounts which I operate within the app. I can even do forex exchange right on the app. The best thing about I and M is they try to lower the costs of their transactions. Free to mpesa for example. It's not predatory. I and M is the bank of the future I am not kidding. I have rarely had issues with the app and when you do customer service always sorts you out.

What’s new

What's New
• FX Calculator – Quickly estimate exchange rates before making your foreign currency transactions.
• I&M Capital Wealth – Invest in the GBP Fund directly through the OTG app.
• Fikisha Goalz – Close your savings goals conveniently within the OTG app.

Improvements
• General bug fixes, stability improvements, and performance enhancements for a smoother, more reliable experience.