I&M OTG Personal KE

I&M Bank Limited

About this app

Banking has never been easier. The I&M App allows you to enjoy unique banking services on your device anywhere and at any time.

The features that you will enjoy include;
1. Self- registration & Login (Username + Password + Biometrics)
2. Switch Context (Service agreement selection)
3. Dashboard overview
4. Accounts overview- Operative, Deposit, Loan, Savings accounts and Credit cards
5. Mobile money (Send money to Mobile, Mpesa Pay Bill, Till)
6. Local payments (Own, Within, Pesalink and RTGS)
7. International payments
8. KRA Payment
9. Pesalink to phone
10. Utility payments
11. Airtime top-up
12. Joint account:- Payments approval.
13. Transaction History
14. Statement
15. Services Requests:- Stop cheque and Lock/ Unlock credit card
16. Manage Standing instructions
17. Beneficiary management
18. Profile management:- View basic customer details, Add a profile picture and remove profile picture
19. Preference and settings:- Change password, Disable transaction OTPs and Setup biometrics (Mobile apps)
20. Step-up authentication:- OTP via SMS and OTP via Email
21. Notifications
22. Logout.
23. Digital Lending:- I&M Bank's Unsecured personal loan (This feature is expounded further below)



DIGITAL LENDING - I&M BANK'S UNSECURED PERSONAL LOAN

The Unsecured personal loan is the unsecured instalment-based loan offered to existing I&M Bank customers that have been pre-scored/pre-approved to meet their short and medium term needs.
Unsecured loan features:
• Loan minimum limit amount KES 50,000
• Loan maximum limit amount KES 3,000,000.
• Processing fee Charged at 4% flat on the loan amount.
• Excise duty – 20% on the processing fee amount charged.
• Loan tenor Min 1 month – Max 60 months.
• Loan interest charged 14.8% pa.
• Credit life Insurance Fee 0.028% per month
Which customer is Eligible for a Personal Loan?
• A customer who has an active account with I&M Bank for a minimum period of six months will be eligible for a personal loan.
• An individual who is within the risk appetite threshold that has been set by the bank.
• Customer that has no non-performing loan facilities
• Customer that has passed all the eligibility business policy rules
The amount of one’s limit growth/reduction will depend on their savings and loan repayment behavior. Having a good loan repayment history, channeling your salary/Business proceeds will increase their chance of increased loan limit.
The customer’s loan instalment shall be recovered from operative/transactional account every due date.
The customer is at liberty to make early payments with no consequence to them in terms of penalties.


Our Privacy Notice:- https://www.imbankgroup.com/ke/information-security/privacy-notice/

Our Personal Loan Terms and Conditions:- https://www.imbankgroup.com/ke/wp-content/uploads/sites/2/2022/03/TERMS-AND-CONDITIONS_Personal-Loans-Final.pdf

Ratings and reviews

The past couple if days I cannot even log in!! I keep trying but it keeps telling me that I'm not able to, and sometimes the loading will take so long I get a message of inactivity and I'm told it will log out automatically due to inactivity even though it's still loading to log me into my account. I uninstalled and reinstalled and was told my credentials are wrong. I then tried calling their help line many times and was on hold for so long that I ran out if credit as well 🙄

I'd rate a zero. This is the second time, I have experienced this. Can't log in then telling me to contact customer care who aren't helpful at all. I'm in the middle of paying,so what makes you think I have the time or patience for calling you? worst banking app ever.

Latest updates are making th:is app crash and even after upgrade nothing new add only to make it crash one can't deposit cash from mpesa to the bank account infact iam very disappointed by poor app mangen;latest updates if - continues like this it will be better to forget it completely also transactions alert are taking years to be delivered even email or direct sms are had to get

What’s new

I&M Capital Wealth – seamlessly open your wealth account within the OTG app.
Improved Local Transfer experience – easily choose between I&M Bank and other banks.
Enhanced Utilities and Lipa na I&M experience for smoother navigation and payments.
General bug fixes and performance enhancements.