I&M OTG Personal KE

I&M Bank

About this app

Banking has never been easier. The I&M App allows you to enjoy unique banking services on your device anywhere and at any time.

The features that you will enjoy include;
1. Self- registration & Login (Username + Password + Biometrics)
2. Switch Context (Service agreement selection)
3. Dashboard overview
4. Accounts overview- Operative, Deposit, Loan, Savings accounts and Credit cards
5. Mobile money (Send money to Mobile, Mpesa Pay Bill, Till)
6. Local payments (Own, Within, Pesalink and RTGS)
7. International payments
8. KRA Payment
9. Pesalink to phone
10. Utility payments
11. Airtime top-up
12. Joint account:- Payments approval.
13. Transaction History
14. Statement
15. Services Requests:- Stop cheque and Lock/ Unlock credit card
16. Manage Standing instructions
17. Beneficiary management
18. Profile management:- View basic customer details, Add a profile picture and remove profile picture
19. Preference and settings:- Change password, Disable transaction OTPs and Setup biometrics (Mobile apps)
20. Step-up authentication:- OTP via SMS and OTP via Email
21. Notifications
22. Logout.
23. Digital Lending:- I&M Bank's Unsecured personal loan (This feature is expounded further below)



DIGITAL LENDING - I&M BANK'S UNSECURED PERSONAL LOAN

The Unsecured personal loan is the unsecured instalment-based loan offered to existing I&M Bank customers that have been pre-scored/pre-approved to meet their short and medium term needs.
Unsecured loan features:
• Loan minimum limit amount KES 50,000
• Loan maximum limit amount KES 3,000,000.
• Processing fee Charged at 4% flat on the loan amount.
• Excise duty – 20% on the processing fee amount charged.
• Loan tenor Min 1 month – Max 60 months.
• Loan interest charged 14.8% pa.
• Credit life Insurance Fee 0.028% per month
Which customer is Eligible for a Personal Loan?
• A customer who has an active account with I&M Bank for a minimum period of six months will be eligible for a personal loan.
• An individual who is within the risk appetite threshold that has been set by the bank.
• Customer that has no non-performing loan facilities
• Customer that has passed all the eligibility business policy rules
The amount of one’s limit growth/reduction will depend on their savings and loan repayment behavior. Having a good loan repayment history, channeling your salary/Business proceeds will increase their chance of increased loan limit.
The customer’s loan instalment shall be recovered from operative/transactional account every due date.
The customer is at liberty to make early payments with no consequence to them in terms of penalties.


Our Privacy Notice:- https://www.imbankgroup.com/ke/information-security/privacy-notice/

Our Personal Loan Terms and Conditions:- https://www.imbankgroup.com/ke/wp-content/uploads/sites/2/2022/03/TERMS-AND-CONDITIONS_Personal-Loans-Final.pdf

Ratings and reviews

I’ve been using the I&M Bank app for my everyday banking and I’m genuinely impressed by how easy and intuitive it is to use. The app’s interface is user-friendly and straightforward, making it quick to check balances, transfer funds, and pay bills on the go. The integration with mobile payments like M-PESA and free bank-to-M-PESA transactions adds great value and convenience, especially for daily banking needs.

my experience with the app for online transactions has been great so far, but I had an issue with an mpesa transaction that wasn't reflected in my debit card. The customer care response is really slow for a company this big. You should take a page from Safaricom's playbook. Fast and clear response within 15 minutes, and they sort you out within 30mins. You can never spoil a customer with good service.

Worst customer service I've ever experienced!...I'm outside the country and I was locked out of my account...no one seems to care even after writing emails and making calls.If you're frequently outside the country just avoid the app, incase of anything they won't help you,unless you fly back and visit the branch.

What’s new

New Features/enhancements/Bugs:
Safety Tips
Debit Card Ordering option during Account Opening
I&M Capital Risk Disclosure Acceptance
Payment bug fixes and UI enhancements
UPL and BNPL Loans UI improvements