INBO Feedback

INBO

About this app

INBO Feedback – Customer Feedback & Experience Management

INBO Feedback is a powerful Customer Feedback and CX Platform designed to help businesses collect, manage, and analyze customer feedback in real time. Whether you run a restaurant, retail store, hospital, clinic, hotel, salon, educational institute, or enterprise, INBO Feedback helps you improve Customer Satisfaction, strengthen customer relationships, and make better business decisions.

Our platform simplifies digital feedback collection through QR Feedback, Customer Surveys, ratings, and multiple feedback channels, allowing businesses to capture valuable customer insights quickly and efficiently.

Collect Customer Feedback Your Way
Choose from multiple feedback formats to create the best customer experience.

Star Rating
Emoji Rating
Likert Scale
Numeric Rating
Customer Survey
Polls
Text Comments
Voice Feedback
Image Feedback
Video Feedback

Customers can submit feedback within seconds using their mobile devices without any complicated process.

QR Feedback & Digital Feedback Collection

Collect feedback instantly using QR Feedback placed at your business locations. Customers simply scan the QR code and submit their feedback anytime.

Features include:
QR Code Feedback
Mobile-friendly feedback Surveys
Contactless digital feedback collection
Fast response submission
Personalized Thank You pages
Google Reviews & Review Management

Increase your online reputation by encouraging happy customers to leave Google Reviews after submitting positive feedback.

INBO Feedback helps businesses with:
Google Reviews redirection
Review Management
Better online reputation
Higher customer engagement
Improved customer trust
WhatsApp Referrals

Grow your business with built-in WhatsApp Referrals. After submitting feedback, customers can easily share your business with friends and family through WhatsApp, helping increase customer referrals and brand awareness.

Customer Satisfaction & CX Analytics
Understand customer experience with real-time dashboards and advanced analytics.

Track:
Customer Satisfaction
Customer Experience (CX) Score
NPS (Net Promoter Score)
Rating Distribution
Category Performance
Feedback Trends
Business Performance
Customer Engagement Metrics
Real-time Reports

Turn customer feedback into actionable business insights.
Perfect for Every Industry

INBO Feedback is suitable for businesses of every size, including:
Restaurant Feedback

Improve dining experiences with Restaurant Feedback, monitor food quality, staff service, and overall customer satisfaction.
Hospital Feedback

Collect Hospital Feedback to improve patient experience, healthcare quality, appointment services, and hospital operations.
Retail Feedback

Gather Retail Feedback to understand customer shopping experiences, product satisfaction, store performance, and service quality.

It is also ideal for:
Hotels
Salons & Spas
Clinics
Educational Institutes
Service Providers
Corporate Businesses
Franchises
Multi-location Businesses
Powerful Business Features
Customer Feedback Management
Customer Survey Builder
QR Feedback Collection
Voice Feedback
Image Feedback
Video Feedback
Google Reviews Integration
Review Management
WhatsApp Referrals
Customer Satisfaction Analytics
NPS Tracking
CX Platform Dashboard
Secure Authentication
Role-based Access
Cloud-based Data Management
Fast & Reliable Performance
Why Choose INBO Feedback?

✔ Collect digital Customer Feedback

✔ Create professional Customer Survey

✔ Capture Voice Feedback, Image Feedback, and Video Feedback

✔ Improve Customer Satisfaction

✔ Increase positive Google Reviews

✔ Simplify Review Management

✔ Collect instant QR Feedback

✔ Boost growth through WhatsApp Referrals

✔ Measure NPS and Customer Experience

✔ Improve business performance with real-time analytics

Transform customer feedback into meaningful business insights with INBO Feedback — the complete Customer Feedback, Review Management, and CX Platform for modern businesses.

What’s new

-Enhanced Dashboard with improved user experience.
- Added Google Review integration.
- Added WhatsApp Share Count tracking.
- Made dashboard cards clickable for quick navigation.
- Added direct Call option for Action Required feedback.
- Introduced Lead Capture fields (Name & Phone Number) in feedback templates.
- Added Lead Management view in the Admin Dashboard.
- Improved AppBar alignment and UI consistency.
- Performance improvements and stability enhancements.