Incident IQ

Incident IQ

About this app

Incident IQ is a help ticket platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.

Incident IQ users can now enjoy the power of Incident IQ on the go. Teachers can submit help tickets with ease. IT support staff can efficiently work tickets for quick resolution as well as check in and out assets by scanning devices using Incident IQ Mobile’s new asset management feature.

**Note: An Incident IQ account is required to access app.**

Ratings and reviews

The app is pretty straight forward and simple, but at times, it feels like a lot a navigating to work tickets. My biggest gripe is the lack of formatting when displaying replies and responses. The text all blends together even if there are spaces between paragraphs or other information that is present in the web portal. Still very handy when want to check tickets on the go without needing to break out the work laptop.

Buggy mess, but that's not entirely the fault of the app. I have the same issues with the service everywhere else. Search might as well not exist in any form. Not able to search for assets by model. Not able to search by keywords in tickets. Adding actions to one ticket in the app gets duplicated to completely unrelated tickets. Incident IQ is absolutely the most frustrating part of my job now, and it's not even providing the additional insights we wanted due to poor initial setup (our fault).

This app needs significant further development to be in line with the capability of the web interface. See: Private community feature requests. My most frustrating limitation is complete lack of visibility of ticket followers. Second is no "details" show in ticket list view.

What's new

- Fixed a bug with notifications in Android
- New Ticket View Design in mobile
- Added "Recently Accessed" tickets view
- Added options for sorting tickets by priority and location
- Added preservation of scrolling placement for select ticket views
- Added ability to view and upload photos for Locations and Floor plans
- Enhanced "Work Ticket" Experience
- Added option to apply ad-hoc parts to tickets