Incident IQ
3.3star
24 reviews
5K+
Downloads
Everyone
info
About this app
Incident IQ is a help ticket platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.
Incident IQ users can now enjoy the power of Incident IQ on the go. Teachers can submit help tickets with ease. IT support staff can efficiently work tickets for quick resolution as well as check in and out assets by scanning devices using Incident IQ Mobile’s new asset management feature.
**Note: An Incident IQ account is required to access app.**
Incident IQ users can now enjoy the power of Incident IQ on the go. Teachers can submit help tickets with ease. IT support staff can efficiently work tickets for quick resolution as well as check in and out assets by scanning devices using Incident IQ Mobile’s new asset management feature.
**Note: An Incident IQ account is required to access app.**
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Photos and videos, and App info and performance
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
3.3
23 reviews
Derek McKee
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February 28, 2022
The app is pretty straight forward and simple, but at times, it feels like a lot a navigating to work tickets. My biggest gripe is the lack of formatting when displaying replies and responses. The text all blends together even if there are spaces between paragraphs or other information that is present in the web portal. Still very handy when want to check tickets on the go without needing to break out the work laptop.
2 people found this review helpful
Michael Zelnick (GallopingCow)
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November 8, 2022
Buggy mess, but that's not entirely the fault of the app. I have the same issues with the service everywhere else. Search might as well not exist in any form. Not able to search for assets by model. Not able to search by keywords in tickets. Adding actions to one ticket in the app gets duplicated to completely unrelated tickets. Incident IQ is absolutely the most frustrating part of my job now, and it's not even providing the additional insights we wanted due to poor initial setup (our fault).
William Gibson
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September 25, 2022
This app needs significant further development to be in line with the capability of the web interface. See: Private community feature requests. My most frustrating limitation is complete lack of visibility of ticket followers. Second is no "details" show in ticket list view.
What's new
Enhancements:
- Updated push notifications keep users informed in the field
- Added ability to search for assets by room number
- Shortcuts are now available when working tickets on-the-go
- Added ability to enable or disable a Chromebook from a mobile device
- Added “Resolve as Duplicate” option when closing a ticket from a mobile device
- Camera flash defaults to OFF when scanning from mobile device
- Updated push notifications keep users informed in the field
- Added ability to search for assets by room number
- Shortcuts are now available when working tickets on-the-go
- Added ability to enable or disable a Chromebook from a mobile device
- Added “Resolve as Duplicate” option when closing a ticket from a mobile device
- Camera flash defaults to OFF when scanning from mobile device