ING Luxembourg
1.9star
618 reviews
50K+
Downloads
Everyone
info
About this app
Taking all the features of your secure e-banking “My ING” account, this application allows you to easily perform all your banking transactions via your phone or tablet. The application is available in 4 languages; French, English, German and Dutch.
Please do not hesitate to share your suggestions with us, so that we can continue to improve the app.
Please do not hesitate to share your suggestions with us, so that we can continue to improve the app.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Financial info, App activity, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
1.9
581 reviews
Konrad
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October 29, 2021
I eventually managed to get the push notifications by going to to place of my phone I have never been before... The app works well but still have some bugs like language change back to French for example. I don't like the way how push notifications are displayed...you don't see the amount but a standard text only...this should be kept simple like "10.00€ paid to xxx". Similar issue is within the app. Also for some reason the bank doesn't recognize when you pay or withdraw money...
4 people found this review helpful
ING Luxembourg
November 26, 2020
We are sorry to hear that our app does'nt meet your expectations. We suggest you contact one of our colleagues at contactcenter@ing.lu to see if they can help you any futher. Kind regards, ING Luxembourg
KJ. G.
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May 16, 2023
The app have some issues which are continuously coming back with every odd update: 1. No push notifications 2. Language changed to EN coming back to FR 3. No option to remove all allerts 4. Sending message to the bank is subject to anoing security gates...everytine...password and luxtrust... Even you are logged in to the account...can't find a good reason for it 5 years with the bank...same issues with the app...
1 person found this review helpful
ING Luxembourg
May 17, 2023
Hello, Thank you for your review. We are sorry to hear the app is not working as you expected. Kind regards, your ING Team
Susheel Bhanu Busi
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December 16, 2021
Although the app allows for regular banking needs, it gets only a single star, because the most basic of functions don't work. I prefer English as the language and every single time I close and reopen the app, it defaults back to French. Even tried uninstalling and reinstalling the app and this issue persists. My second gripe with the app is the inability to pay using the app at stores. Security etc. aside, the utility of the app is very limited.
7 people found this review helpful
ING Luxembourg
December 17, 2021
Hi, Thanks or your review. Yes, the language switch can be a bit unstable at times. What might work is to completely log-out of the app. Connect to My ING via your PC and change the language in the web version of My ING. Kind regards your ING Team.
What’s new
Features :
- Added the possibility of temporarily blocking a VISA card
- Creation of an intermediate RIB presentation page before downloading
- Added the ability to hide account balances from the account list
- Changes to the overall appearance of the application
Bugs :
- Fixed behavior preventing push notifications from being triggered on certain devices
- Improved handling of lost connections
- Added the possibility of temporarily blocking a VISA card
- Creation of an intermediate RIB presentation page before downloading
- Added the ability to hide account balances from the account list
- Changes to the overall appearance of the application
Bugs :
- Fixed behavior preventing push notifications from being triggered on certain devices
- Improved handling of lost connections
App support
About the developer
ING Luxembourg
apple_dp.lu@ing.com
26 Place de la Gare
1616 Luxembourg
+352 691 405 575