A Google user
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This app has become the app I use most for charging in Germany. It very reliably activates very reliable stations. That said, it is a bit buggy. it often hangs or reports lack of network, but luckily that usually happens after the signal has been sent to the station to start. Since it doesn't affect the enable function I'll go ahead and rate five stars for now, assuming it'll be corrected. In the areas I've used it, some stations charge 0.39 eu/kwh, some are free.
2 people found this review helpful
Hello Tony,
thank you for your feedback! We will pass it on.
Kind regards,
Lina from the innogy eMobility Team
Christian Applehult
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From a customer point of view, what you're likely after, is electricity, kWhours, to your car. This app is dependent, at least at the only place I've used it at, on Zephyre's charge station. If the station is not up to date or does not work, it's not a problem for eCharge, and app may work just great! BUT you will not get any electricity to your car...
vaylens GmbH
August 1, 2024
Hi Christian Applehult, thank you for your feedback. You are totally right, as app provider we do not have an impact on the hardware outside on the street. However, our goal is to provide the EV Drivers with electricity in a convenient way ⚡️ It would be great if you could send us the charge point number and we will get into contact with Zephyre 😊
Annabelle Brüx
Since the last update in 9/10 cases i cannot start the charging process due to an "unknown error". With my second phone and the old version of the app it's not a problem. Please fix it
vaylens GmbH
August 2, 2024
Hi Annabelle Brüx, thank you for your feedback. Of course, this is not how it is supposed to be. Please let us know wether the issue still occurs? If so, please do not hesitate to contact our customer service via e-mail to help@emobility.software 😊 Thank you and best regards, your vaylens Team ⚡️