IMPROVE CUSTOMER SATISFACTION
Put simply; your customers prefer to text. By providing them with a service that both allows them to do that, while saving you the grief of trying to maintain professional conversations via your mobile device, will improve your business communications.
98% of all text messages are opened within 3 minutes of receipt. Instaply will help you redefine your sales strategy, and use outbound messaging, simply text follow ups, picture messaging and automation to help you as you drive sales.
As text is an asynchronous channel, your ability to receive and respond to customer communication becomes more fluid and less immediate. Instaply will help you automate responses and analyze response times, to help your team focus on priorities, instead of being slaves to the first person who calls in.
NO HARDWARE TO PURCHASE
You can access Instaply via any desktop, laptop and tablet, with an internet connection. In addition, you can access Instaply via your mobile device, via any iOS and Android device.
IMPROVE TELEPHONE CHANNEL
You will observe an optimization of your telephone channel: fewer calls and better rate of answered calls.
MULTIPLE MESSAGING CHANNELS
We provide multiple paths for mobile users to communicate with your business, via test. Direct SMS, Facebook Messenger, on-site web widget, in-app SDK, Google Business Page/Ad Words, Instagram;
Receive all your customer messages directly in Instaply, regardless of their origin: SMS, Messenger, web widget, in-app sdk, Google My Business, Instagram.
With in-app messaging between team members, conversation forwarding (between individual employees and teams, across departments, and even to specific B&M locations), Instaply allows your employees to collaborate in a variety of ways.
Each and every message that you receive, and every response, is automatically archived, allowing your team to reference any past conversation with just a couple of clicks!
Integrate Instaply into your CRM, ERP, etc., via a simple API integration!
Your data is safe and you comply with RGPD regulations, etc. SLA 99.9%
Integrate your remote payment solution to allow your customers to pay directly during their interaction by message.
Instaply: your customers have already chosen.