BlueService Desk

Inteek Inc.

About this app

BlueService is an Inteek product for the administration of internal and external services of a company. It organizes the requirements and incidents by department with the objective of improving the follow-up and offering a quick attention, identifying improvement opportunities and definitively solving multiple incidents of the same type.
It also allows you to monitor the evaluation of the agents, obtaining the percentage of satisfaction through the automatic sending of surveys and the opportunity to increase the productivity of each of the departments by making better decisions based on the information collected during a specific period.

What’s new

* Compatible con la versión más reciente de Android
* Registro de incidentes y requerimientos
* Consultas de tickets
* Registro de bitácoras
* Carga y descarga de documentos adjuntos
* Seguimiento de tickets reportados
* Acuerdos de nivel de servicio (SLA)
* Cancelación de ticket reportado
* Finalización de ticket reportado
* Datos de contacto y ubicación del usuario que reporta
* Clasificación de tickets por estatus
* Filtros de tickets por áreas
* Búsqueda por ticket
* Encuestas