![](https://play-lh.googleusercontent.com/a/ACg8ocLd44FjmOJ1eKYUBySWZoeogm00Ysd8an0lBDBBL1f1mvcWqQ=s32-mo)
Dmitri Nosan
Do NOT, I repeat, do NOT use Intoxalock. Numerous hidden fees that you get hit with after it is installed. They are addressed in the lease, that you receive AFTER it is installed, so you don't read it before. Recalibration service every two months and can't be completed without signed lease. Can sign lease in app, but app is ****. Customer service based in Asia, somewhere. Requires retest every 6-8 minutes, not sure if that is par for such devices. Device works, only upside.
133 people found this review helpful
We apologize for the issues at hand. Some of the items you mention, in regards to frequency are set forth by your state. However, you may reach out to a representative directly at 515-461-2248 or 515-204-2573
![](https://play-lh.googleusercontent.com/a-/ALV-UjX5RQY8jmnp3j5--qyOvHsBz9mSDGJ6FNw9w-JFQbxJV2DNozZ8bQ=s32)
Rutilo Cruz Jr
Currently not a good app. Most things you must manually input on the device. However, when inputting your work orders or even when you have issues with things. You send an email but no response is it from the application!!!!!!!! Why do i have to call in when in other apps i can be in an instant messaging an associate live and without any wait time. This application needs a lot of fixes from the customer support response or at least the sending out of email. The reminders for the app work.
80 people found this review helpful
Intoxalock
February 2, 2021
We want to extend our sincerest apologies concerning these issues at hand. You can reach out to us at 515-461-2248 or 515-204-2573 for a direct representative to assist with your device concerns. We hope you will give us an opportunity to discuss this further with you.
![](https://play-lh.googleusercontent.com/a/ACg8ocJ-TyB4an131OMl0cpk1e4xUmz6NhOp7n7JXbRq7fq_NyM2nw=s32-mo)
Sean OConnor
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I have 5 notifications on the badge, but can't view any of them. Cannot download user guide. Completely useless app. Given that this is a State requirement...DO BETTER! I may change to another device simply because of your bargain basement support, service and resources. Amending my review. The customer service of Intoxalock has been very responsive and helpful. While I have had issues, they do the best they can to fix these problems. However, the app needs A LOT of work, which I have shared.
62 people found this review helpful
Intoxalock
October 28, 2020
Hi Jeffrey, sorry to hear that you're having some issues on our APP. I'll have someone followup with you to get some more information to pass along to our I.T. department can try and resolve the issues your facing