Description of my experience with this app. ,and the device! Not good at all! The device was not installed properly. I started my vehicle forgot to blow into device. The car started up and then the device beeped and said it was in lock out. I drove home .then called them up.they said I had to pay 70 dollars to send a signal to reset the device because it wasn't installed properly. The signal didn't work.i had to drive back to the place that installed it wrong.the car was there all day .
7 people found this review helpful
We want to extend our sincerest apologies concerning these issues at hand. You can reach out to us at 515-461-2248 or 515-204-2573 for a direct representative to assist with your concerns. We hope you will give us an opportunity to discuss this further with you.
Currently not a good app. Most things you must manually input on the device. However, when inputting your work orders or even when you have issues with things. You send an email but no response is it from the application!!!!!!!! Why do i have to call in when in other apps i can be in an instant messaging an associate live and without any wait time. This application needs a lot of fixes from the customer support response or at least the sending out of email. The reminders for the app work.
28 people found this review helpful
February 2, 2021
We want to extend our sincerest apologies concerning these issues at hand. You can reach out to us at 515-461-2248 or 515-204-2573 for a direct representative to assist with your device concerns. We hope you will give us an opportunity to discuss this further with you.
Do NOT, I repeat, do NOT use Intoxalock. Numerous hidden fees that you get hit with after it is installed. They are addressed in the lease, that you receive AFTER it is installed, so you don't read it before. Recalibration service every two months and can't be completed without signed lease. Can sign lease in app, but app is ****. Customer service based in Asia, somewhere. Requires retest every 6-8 minutes, not sure if that is par for such devices. Device works, only upside.
33 people found this review helpful
We apologize for the issues at hand. Some of the items you mention, in regards to frequency are set forth by your state. However, you may reach out to a representative directly at 515-461-2248 or 515-204-2573