Ge A
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way too complicated and jumbled. Not sure how it works bc it's too complicated to figure out. And after the 'update', it often says ' system has not connected to WiFi recently. Check your connection.' But everything else in the house works, including the actual thermostat and the app's useless gps/outdoor air quality settings. There is NO option to do anything about it. It just lets you know it's not working right now and you can just hope it decides to work some other time.
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Dear Ge A, Thanks for reaching out! please share pictures to us resdigital@carrier.com: “Wireless -> advanced settings -> WiFi diagnostics -> server connection diagnostics”. "Menu > Down Arrow > Wireless > Advance Settings > Manage DNS Server" "Remote Access Status" & Router Make and Model ,Thermostat serial number Sincerely, ION App Team
Joe Pascarella
indoor humidity should be displayed on the main screen, should be able to control a whole house dehumidifier. uploading a screen saver does not work, get error "file not found". would also be nice to see what stage of cooling is running on main screen, without having to need an app or others screens on display.
Dear Joe Pascarella , You can upload a screensaver in the wall controller and not in the app. Please contact with the authorized dealer for any issues related to the thermostat. If you still need assistance please right us at resdigital@carrier.com Sincerely, Ion Home App Team
Todd Johnston
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Update 8/27/2023: A year in and I still don't like the app compared to the original. Recently, I started getting email notifications any time the status changed (cooling to fan only, etc.). I don't need the email... I'm the one that changed it! The settings have an option to change notifications, but you can only edit the primary email address. This app sucks. I'd give it 0 stars if I could!
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