Ion Home
3.6star
386 reviews
5K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.6
366 reviews
Ge A
- Flag inappropriate
- Show review history
April 3, 2024
way too complicated and jumbled. Not sure how it works bc it's too complicated to figure out. And after the 'update', it often says ' system has not connected to WiFi recently. Check your connection.' But everything else in the house works, including the actual thermostat and the app's useless gps/outdoor air quality settings. There is NO option to do anything about it. It just lets you know it's not working right now and you can just hope it decides to work some other time.
1 person found this review helpful
ICP USA
May 7, 2024
Dear Ge A, Thanks for reaching out! please share pictures to us resdigital@carrier.com: “Wireless -> advanced settings -> WiFi diagnostics -> server connection diagnostics”. "Menu > Down Arrow > Wireless > Advance Settings > Manage DNS Server" "Remote Access Status" & Router Make and Model ,Thermostat serial number Sincerely, ION App Team
Joe Pascarella
- Flag inappropriate
March 1, 2024
indoor humidity should be displayed on the main screen, should be able to control a whole house dehumidifier. uploading a screen saver does not work, get error "file not found". would also be nice to see what stage of cooling is running on main screen, without having to need an app or others screens on display.
ICP USA
March 13, 2024
Dear Joe Pascarella , You can upload a screensaver in the wall controller and not in the app. Please contact with the authorized dealer for any issues related to the thermostat. If you still need assistance please right us at resdigital@carrier.com Sincerely, Ion Home App Team
Todd Johnston
- Flag inappropriate
- Show review history
August 27, 2023
Update 8/27/2023: A year in and I still don't like the app compared to the original. Recently, I started getting email notifications any time the status changed (cooling to fan only, etc.). I don't need the email... I'm the one that changed it! The settings have an option to change notifications, but you can only edit the primary email address. This app sucks. I'd give it 0 stars if I could!
14 people found this review helpful
What's new
Bug fixes and improvements.