ION Orchard

Name: ION Orchard
Availability: InStock
Rating: 4.199999809265137 (1762 reviews)
Author: ION Orchard

1.76K reviews

Everyone

100K+

Downloads

Everyone

Learn more

About this app

Discover a world of lifestyle and rewards at your fingertips with the ION Orchard mobile app for Singapore's premier luxury and lifestyle mall. This app is your one-stop guide to the mall's latest stores, promotions, events and exclusive ION⁺ Rewards member deals and privileges.

Discover a world of lifestyle and rewards with the ION Orchard mobile app.

Updated on

Aug 28, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
Photos and videos and Device or other IDs
This app may collect these data types
Personal info, Messages and 7 others
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

1.74K reviews

Jacquelyn Lee

December 24, 2025

Ever since Ion stopped allowing receipts to be uploaded, it's been really frustrating, especially when I forget to ask the store to scan the QR code, which takes forever to load. The stores don’t remind you either. I’ve lost count of how many times I've missed out on earning points after making a purchase. It honestly feels like Ion is doing everything it can to prevent members from earning points. It's making me think I should just stick to Landlease malls or just do Grab pick up.

ION Orchard

December 26, 2025

Dear Jacquelyn, we appreciate your feedback and are sorry to hear about the experience. To earn ION+ points, members can scan the 'Earn ION+ Points' QR code upon receiving the receipt at the participating stores on the date of spend. For more enquiries, please feel free to email us at customercare@ionorchard.com.sg. Thank you.

Tris Xavier

October 17, 2021

Really bad. When I downloaded the app and opened it, it was fine. But once I closed and reopened it, I kept getting "network issues" - no matter whether I was on 4G, wifi, at home - I couldn't scan the receipts. I had to uninstall and reinstall it... and then the same thing happened. Just really poor because what's the point of the app then?

8 people found this review helpful

ION Orchard

October 18, 2021

Dear Tris, thank you for your feedback. We apologize for any inconvenience caused. Please submit your receipts to customercare@ionorchard.com.sg with your registered mobile number so that we can assist you. Thank you for your patience and understanding.

A Google user

April 12, 2019

Uploading of receipt within 7 days actually meant 6 with day of purchase as day 1. Its a nice gesture to allow many days in case of invalid receipt submission to re-try again, in which case the app does NOT notify user of invalid receipt. It is already troublesome to wait some days for receipt to process, on top of an unenticing point system. Its like the app & loyalty program exist to hit KPI....

5 people found this review helpful

ION Orchard

January 30, 2020

Dear PY, we appreciate your feedback. Please update the ION Orchard app to the latest version and enable the in-app notifications. Thank you.