The Issue Ticket Management System (ITMS) is a centralized platform for Duro employees to report, track, and resolve internal issues across departments such as IT, HR, Facilities, and Operations. It ensures timely resolution, transparency, and data-driven decision-making.
Employees can log issues via web portal or mobile app.
Categorization by department (IT, HR, Admin).
Priority levels: Low, Medium, High, Critical.
Team Ticket management system