IR TECH

FieldNXT Service Solutions Private Limited

About this app

IRTech Sales & Service App is a comprehensive CRM and field service management application integrated seamlessly with SAP Business One. Designed to streamline sales activities and service operations, the app enables real-time collaboration between field teams and back-office systems, ensuring better visibility, faster execution, and improved customer satisfaction.

Key Features
SAP Business One Integrated CRM

The app is tightly integrated with SAP Business One, ensuring real-time synchronization of customers, service tickets, and service updations. This eliminates manual data entry and keeps business data accurate and up to date.

Sales Management

View and manage Opportunities, Visits, and Contacts directly from the mobile app.

Track customer interactions and follow-ups efficiently.

Web portal support for Lead creation and management, enabling structured sales funnel tracking.

Service & Ticket Management

Create, assign, and manage Service Tickets seamlessly.

Schedule and track Service Visits with complete service history visibility.

Monitor ticket status from creation to closure for better service control.

Field User Tracking

Track field users’ activities and movements in real time.

View the route traveled by field users on an interactive map, ensuring transparency, accountability, and better field planning.

Improved Visibility & Productivity

Real-time updates from field teams to SAP Business One.

Dynamic reports in web for better decision-making.

Reduced manual work and faster response times.

Secure & Reliable

All business data is securely managed, ensuring privacy, role-based access, and enterprise-grade reliability.

What’s new

Initial release