ISPBot

ISPBot

About this app

ISPBot is the official mobile app for support operators at Internet Service Providers (ISPs) using the ISPBot platform.

Manage your customers' WhatsApp chats, assign and close tickets, respond in real time, and access all customer information (plans, billing, services, location) from your phone.

REAL-TIME CHATS
Receive WhatsApp messages from your customers with instant updates. See who is typing, mark them as read, and reply with a tap.

TICKET MANAGEMENT
Access available tickets, close resolved ones, and work on assigned ones. Filter by "mine," "unassigned," or "all."

UNIFIED CUSTOMER DATA
A consolidated view that integrates the main CRMs in the ISP sector: basic data, contracted plans, IP address, MAC address, antenna, service status, outstanding balance, pending invoices, location on Google Maps, and internal notes—all on a single screen.

AUTOMATIC ASSIGNMENT
Receive timed ticket offers: accept or reject in seconds.

LIVE DASHBOARD
Metrics of your and your team's performance: active tickets, tickets closed today, and workload per agent.

AGENT STATUS
Switch between Online, Away, or Busy with a tap.

DARK MODE
Dark mode interface for long workdays.

REQUIREMENTS

Be an operator at an ISP with an active ISPBot platform.
Credentials provided by your ISP administrator.
Internet connection.
Android 7.0 or higher.

This application is intended exclusively for support operators working with ISPs that are clients of the ISPBot platform.

Website: https://ispbot.com.ar
Privacy Policy: https://ispbot.com.ar/privacidad.html

What’s new

- 📎 Ahora podés enviar fotos, videos, audios (notas de voz) y ubicación en los chats.
- ✍️ Copiá texto de los mensajes: mantené apretado para seleccionar y copiar.
- 🔕 Los mensajes nuevos ya no te interrumpen con un cartel mientras usás la app.
- 🗓️ Mejoras en la agenda de visitas técnicas.
- 🔑 El servidor queda guardado: al volver a entrar solo ponés usuario y contraseña.
- ⚙️ Correcciones de estabilidad y errores.