AQ-Connect ランドリー
2.4star
76 reviews
100K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Financial info and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.4
75 reviews
Margaret Lu
- Flag inappropriate
- Show review history
April 4, 2025
This app is ok, helped us use card instead of cash for laundry at our hotel. However, it is incredibly slow and prone to failing. The other languages feature doesn't translate everything. For example on the payments screen, the bottom half was not translated and I had to ask a staff member at the hotel what it said because I could not submit the transaction. It turns out it was asking for an email.
アクア株式会社
June 13, 2025
Thank you for the report. We will look into the insident. We have fixed some issue related on the payment process speed at the latest version of the app. please feel free to contact us at info@istarix.com
Paul Zhang
- Flag inappropriate
- Show review history
October 9, 2025
Two machines next to each other. Put my clothes into one and scanned the QR code. Google pay payment failed, fine. Managed to pay with a credit card, but the app added time to the other machine. Could not even pause to move my clothes over. Would be a funny joke if it didn't cost me money. Should have known from the app ratings that it would be unreliable.
1 person found this review helpful
アクア株式会社
December 17, 2025
We’re truly sorry for this frustrating experience and the inconvenience it caused.
Adding time to the wrong machine after payment is a serious issue. Please contact info@istarix.com
with your payment time and machine details so we can investigate and assist. We apologize for the trouble.
Kevin Beason
- Flag inappropriate
- Show review history
April 1, 2025
Horrible. Didn't work after 10 minutes trying. The first two steps failed until the 3rd or 5th retry and the 3rd step (payment) failed like 6 times until I gave up, on both payment choices (Gpay or Card). The errors are the system is congested or another generic error.
3 people found this review helpful
What’s new
Update UI and OS Version support
App support
About the developer
AQUA CO., LTD.
ml_laundry-business_strategy@aqua-company.jp
1-11-12, NIHOMBASHIHORIDOMECHO
JPR NIHOMBASHIHORIDOME BLDG. 3F.
CHUO-KU, 東京都 103-0012
Japan
+81 70-1524-8071