IT-Helpdesk helps users manage incidents clearly coming from Coastal Broadcasting stations according to incident status, incident type, service,... Besides, users can monitor the progress of handling. incidents such as: in progress, not done, completed, canceled... causes and measures to deal with the problem. Users can view breakdown statistics for the month and year, according to many different criteria. IT-Helpdesk has an overview, user-friendly interface and is compatible on all devices to help users have an overview of the entire incident in the organization.