ITC CRM

751174245

About this app

ITC CRM is the sales-team app for the ITC-CRM customer relationship platform. It brings every customer conversation into one inbox on your phone, and shares incoming messages across the team automatically and evenly.

What the app does

• One unified inbox: WhatsApp, Messenger, Instagram and website chat in a single place, instead of switching between apps.

• Automatic, fair distribution: new conversations are shared evenly across the sales staff, respecting days off and working hours. No one drowns in messages while someone else sits idle, and no message is left without an owner.

• Lead follow-up: conversations are sorted by stage — new, following up, qualified, quoted — with reminders for tasks and appointments.

• Reply from your phone: send text, a photo, a file or a voice message straight from the conversation.

• Instant notifications: get alerted when a new message arrives or a conversation is assigned to you, even when the app is closed.

• Performance reports: track response time, conversation volume and the quality of each person's work, so a manager can see who is working and where opportunities are being lost.

• Field work: log tasks and notes and follow them up from your phone while on the move.

Who is it for?

The app is for staff of companies subscribed to the ITC-CRM platform. The company creates its employees' accounts from the web dashboard, and each employee signs in to the app with the credentials their company gives them.

Important notes

• There are no payments inside the app, and no advertising.
• You cannot create an account or a subscription from inside the app; subscriptions are managed by the company outside the app.
• The app needs an internet connection and an active account with a subscribed company.

ITC-CRM is developed by International Technology Center (ITC).
Privacy policy: https://crm.itc-s.com/privacy
Support: [e-mail]

What’s new

First release of ITC CRM.

• One inbox for WhatsApp, Messenger, Instagram and website chat
• New conversations shared automatically and evenly across the sales team
• Lead stages, tasks and appointment reminders
• Reply with text, photos, files or voice messages
• Instant push notifications
• Response-time and performance reports
• Arabic and English interface