ITEL Now

ITEL Laboratories Inc.

About this app

ITEL Now takes the feedback received from users of the original ITEL App and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find ITEL Now a progressive step forward in claims app technology.

ITEL Now guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an ITEL analyst. New features include:

• Streamlined claims workflow
• Video help to show you how to perform each step
• Checklist and at-a-glance icons to help you review your photos
• More feedback on the progress of your test submission
• More intuitive navigation
• Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample
• You can also send a sample to ITEL using the app

If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or [e-mail]. ITEL live support is available Monday-Friday, 8AM-9PM Eastern Time.

Ratings and reviews

Itel is helpful, but the app is hot garbage. Every time I need to use the app, it loses the password, I click forgot password and it claims to not have an internet connection. I should NOT have to reset the cache and reinstall the app every time I need to use it. It is highly unprofessional and unpleasant to fight with your phone on-site with a customer.

Any idea when the fingerprint access will not require a password to allow that feature to be enabled? Every time I "enable" the fingerprint option, I have to enter my password the very next time. I'm thinking that feature isn't really working at intended... from my experience. Oh... and the, "something went wrong... try again later. " Message is my favorite.

The old app was so much better. For 2 to 3 years now you can't get engineered wood to go through. It never accepts the shaved wood part. I always wind up sending the piece in because it always says jagged cut and out of focus EVEN THOUGH I very carefully and gently shave it exactly as they say to do it. And the picture is add clear as day, using pixel camera which is the best on the market. PLEASE itel, lower the sensitivity on this stupid app!!!

What's new

General App
• Learn with ITEL training video tutorials.
• Improved workflow changes and bug fixes.