IT Glue

IT Glue

About this app

Stay on top of your clients’ business anytime, anywhere. The world’s leading IT documentation app at your fingertips - wherever you are. Efficient, functional and secure - all on mobile.

Empower your onsite techs. Service your clients from anywhere. The IT Glue app allows you to safely manage passwords and view configurations, flexible assets, contacts, and locations stored in your account to further enhance the productivity of your technicians.

Key Features:
• View and edit passwords and view configurations, flexible assets, contacts and locations conveniently from your mobile device
• Incorporated native mobile functionality including the ability to click-to-call and to launch your map app with a simple click of the address
• Take pictures with your mobile phone and upload as attachments
• Utilize mobile phone camera to scan serial number or asset tag barcode to search for IT Glue Configurations
• Upload files as attachments
• Easy and secure access to the app using fingerprint
• Fully encrypted end-to-end communication between mobile and web
• Quickly audit when a password was last changed
• Create, update or delete existing passwords
• Sign in using Multi-Factor Authentication (MFA) or Single Sign-On (SSO), if enabled

What our partners are saying about IT Glue:
"IT Glue requires no training and techs can jump in on day one to find and create documentation as required. I would recommend IT Glue to anyone in the industry that wants to share knowledge."
- Jeffrey Bowles, ACT 360, Barrie, ON

“This isn’t just a marginal improvement, but a significant improvement that has an impact on 1000s of user actions every single day."
- Simon Harvey, Head of IT and Business Systems, TSG, Newcastle, UK

Never leave your clients' details out of sight. Download the app now!

* You must have an IT Glue account and an Internet connection to use the app. To learn more, visit: www.itglue.com

Ratings and reviews

A clunky, buggy, slow, and overall frustrating experience to use. Even signing in is poor. It usually doesn't accept my password unless I hit the button to make it visible, and it forces reauthentication after an absurdly short time. In the app, the interface is poor, even something as simple as grabbing a Wi-Fi password takes 4-5 minutes due to slowness and errors. Two stars because it's technically functional, if only just.

Mostly useless app, needs a lot of improvement. Now the fingerprint feature does not even work. I even cleared all the data, signed back in and cannot turn it on. Only configurations, passwords, contacts, and locations are available in the app everything else you have to go to the webpage for. No offline mode so no Internet no nothing. App has not been improved since I signed up with ITGlue almost a year ago. Mostly I just login to the website and don't use the app.

Poor experience. Only core assets available are configurations and passwords. Load times are terrible. We have about 340 configurations. However only one LAN flexible asset is set up and that took over 15 seconds to load. App is clunky and needs a lot of work to be useful. I hope they can polish it to be as good as the web page because that works great.

What's new

What's New:
🔐 Biometric Security is Back: We are thrilled to reintroduce Fingerprint Authentication in our latest update! Get ready for a more secure, fast, and convenient way to access your app.
- Fingerprint Authentication: Unlock your app with the touch of your finger. It's secure, quick, and hassle-free.
- Bug Fixes and Stability Improvements: We've fixed some issues and improved the stability of the app for improved performance.