Its Chat

Darwins Tecnologia

About this app

Its Chat is your company's mobile customer service and CRM hub. With it, your team can assist customers, organize conversations, and manage relationships from anywhere—without being tied to a computer.

Ideal for customer service, sales, and support teams that need to respond quickly and keep everything organized.

CUSTOMER SERVICE
• Chat queue, my services, and a unified view of everything
• Take over, transfer, and end services with just a few taps
• Quick replies to streamline your day-to-day work
• Send and receive text, photos, videos, documents, and audio (with 1x, 1.5x, and 2x playback)
• Real-time notifications of new messages
• Brings together your messaging channels (such as WhatsApp, email, and others) in one place

CRM
• Contacts, people, and companies with complete history
• Tags, types, and stages to organize your funnel
• Customer information always at hand during service

CAMPAIGNS
• Launch campaigns to your audiences
• Enroll contacts in automated sequences
• Create and manage message routines and templates

TEAM
• Internal groups and messages to align the team
• Track results and reports

IMPORTANT
Its Chat is a corporate application. To use it, you need an account provided by your company. Access is via your facility's address and a connection code (or QR code) — there is no public registration.