Samadhan

IVTEX Corporate Solutions Private Limited

About this app

Samadhan is an AI-powered grievance application for officer.
The system includes a smart Officer Dashboard where officials can monitor total, resolved, and pending complaints in real time. Officers can view grievance, weekly performance analytics, and pending complaint details with complaint IDs and aging status, helping departments prioritize and resolve issues efficiently. Citizens can submit complaints digitally, while officers can update statuses, track progress, and ensure faster grievance resolution through a centralized management system.

Built with a user-friendly and accessible interface, Samadhan simplifies communication between citizens and government departments by reducing manual processes and ensuring quicker response times. The platform supports digital grievance registration, automated notifications, complaint tracking, and centralized complaint handling for efficient issue resolution.