Im out of the country and tried canceling via email to support. They sent me an email back telling me I had to call or will continue to be billed. I emailed back stating I don't have to call anyone I'm informing you right here very clearly to cancel. If I call anyone it will be my credit card company to not allow any future charges. I received no response back. I don't need to speak to a customer representative to try to keep me. Aside from the rediculous $10 month charge customer service is horrible and they will continue to bill even when you cancel via email.
This servuce is not worth the $10 they charge. When I called to cancel I was offered a lower rate, after saying no the rep offered a virtual phone service ahich I turned down. Definitely do not recommend if I could give 0 stars that would be great!
Thank GOD I actually read some of the fine print for once. It doesnt tell you when signing up that will be charged an activation fee, and the 1st installment up front which is NON-REFUNDABLE! Are you serious? Bad not to tell people this when signing up, but pay up front for the 1st month after the "free trial" is over thats non refundable? Ridiculous!!!
I've been a customer for over five years. Great customer service and product. I don't know where all the negative is coming from .. I'm in services business I guess you can't please everyone and some just want stuff for free. I hear all the time . My fax great job. Thanks
Canceled after first month as not worth 10 a month. Was asked what they could do to keep me as a customer. I said lower the fee. They said how does 5.00 work?. I said fine. Billed 10.00 again. When I called they said I went over my usage. I don't recall being told anything about usage or I would have continued with cancelation back in May and found another service.
So i liked that the app actually sent my files without me having to go out and find a fax machine. But it sends very slowly. And for the trial period it still charged me 11 dollars!!! Dont download i suggest just looking for a fax machine. Update*** recently cancelled my subscription a month ago and they are still charging me even though i have not used them!!! They steal your money DO NOT DOWNLOAD!!!
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