Im out of the country and tried canceling via email to support. They sent me an email back telling me I had to call or will continue to be billed. I emailed back stating I don't have to call anyone I'm informing you right here very clearly to cancel. If I call anyone it will be my credit card company to not allow any future charges. I received no response back. I don't need to speak to a customer representative to try to keep me. Aside from the rediculous $10 month charge customer service is horrible and they will continue to bill even when you cancel via email.
This servuce is not worth the $10 they charge. When I called to cancel I was offered a lower rate, after saying no the rep offered a virtual phone service ahich I turned down. Definitely do not recommend if I could give 0 stars that would be great!
Canceled after first month as not worth 10 a month. Was asked what they could do to keep me as a customer. I said lower the fee. They said how does 5.00 work?. I said fine. Billed 10.00 again. When I called they said I went over my usage. I don't recall being told anything about usage or I would have continued with cancelation back in May and found another service.
A payment method should never be required during a free trial period. That is suspect from the start. There are plenty of apps that do not require a payment method during the free trial period yet requires a payment method after the free trial period has ended if the subscriber is satisfied with the service and wishes to continue their subcription beyond the free trial period . This is called "EARNING ONES BUSINESS". More often than not it is way too difficult to cancel a trial subcription without receiving unwanted charges once it has begun. This is something I never do regardless of how much potential I think the app has. It's just not good business. Uninstalled...
DO NOT PURCHASE THIS APP. After begging them to cancel my account, I had to close my debit card. I still get emails with the amounts they have attempted to charge. It has gone from $10 to $30. This is JUST the monthly charge. The charge per fax is $10. It's sad that the only way to get charged is to tell my bank there is fraud on my bank card so they will close it.
I called in & cancelled 2wice. They still charged me & refused to refund me after 2 hours of deliberation on the phone with them, I had to call my bank & dispute the charges.
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