A Google user
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Edit: I have now rated this based on my overall experience of MyFax. The service works and the cost is reasonable. However, the problems come when you wish to cancel. They allow sign up online yet require a phone call to cancel. They keep you on the phone for too long and the whole process is far too complicated. I advise anybody trying to cancel to be patient and perseverance is key. I had to leave them bad reviews on several platforms before they coughed up a refund for two months' worth.
10 people found this review helpful
Thank you Nick for the update and for taking the time to provide additional feedback. We are always looking for ways to improve our user's experience and all suggestions and recommendations are appreciated. Should you wish to reach out to us again, please feel free to message us at socialsupport@myfax.com. Thanks so much, ^FM
A Google user
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You'll need to provide a credit card for the "free" month, then be sure to cancel by phone or get charged. I never got to using the app, but the sign-up screens (entry fields) on my S8+ were misaligned and poor. A company that will allow me a couple faxes per year to try their product and meet my needs will earn my loyalty if I get busy enough for a subscription some day.
35 people found this review helpful
I am here to help. Please send me direct email at socialsupport@myfax.com with your fax number so I may assist you further. ^DH
Deana Bergmann
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Edit: I recently had an app issue where it told me to try again later, tried 3 times and I didn't get that error on the 3rd attempt. You'd think that'd be the end of it. It did however go through ALL 3 times even though the error told me to try again later. Resulting in overages they refuse to reverse, the only thing they claimed they could do was give me extra fax pages to my account. This "solution" is pointless to me as I rarely even fax.
72 people found this review helpful
Hello Deana, this is not the experience that we wish you to have. Please message us at socialsupport@myfax.com with your account details and we would be happy to assist! Thank you, ^RA