Vélo'v officiel

JCDecaux SA

About this app

A station every 300 meters
Download the Vélo’v officiel app and access to 5 000 Vélo’v spread on 428 stations ! Enjoy a new experience of bike-sharing and ride in total freedom!

Riding a bike has never been so simple
Open the app and activate the geoloc service to find the nearest station with available bikes.
When close to the station, press « release a Vélo’v » and pick yours!

The app allows you to receive a notification at the end of each trip, confirming that your bike has been properly returned (provided you have enabled notifications). You can also share your experience with the Vélo’v users community!

For a year, a day or even a trip: find the plan that suits you!
The Vélo’v officiel app offers you the choice between different plans. Whether you are a regular or occasional user, die-hard fan of mechanical bikes or electric assistance’s lover… you will find the one for you! Your credit card payments are secured.

One plan, several users
You can borrow up to 5 Vélo’v simultaneously and invite friends to discover the service with the Vélo’v officiel app. Holder or not of an annual Vélo’v plan, you can buy up to 5 short-term plan in one transaction!

Get rewards
Participate to the service and its improvment by evaluating your bike at the end of your trip, report a default to the technical service in the app or turn back your Vélo’v in an empty station.

Vélo’ news!
Keep in touch with Vélo’v: latest innovations, temporary stations closures, tips…for more fun with Vélo’v!

Hotline
Consult the list of your plans and past trips , find a a solution through the "need help" button or easyly contact our support by phone (French/English).

Ratings and reviews

For english language tourist, very bad experience. Took my money 3 times through the app for a "occasional" subscription but wouldn't let me take a bike (it said I didn't have enough loyalty points though I could see the unused subscriptions in the subscription page), almost missed my train (had to take taxi). The English language translation of the app is pretty confusing would not recommend, maybe it's better in french.

nice idea but attempts to pre-authorize payment of €150 when I add payment method

It was one of the worsest experience of my life as a consumer. I was frivolously charged 75 euro fine despite parking the bike correctly and immediately calling the customer care as the same was not updated on app. Several mails and countless calls(not much English support), company simply refused to give back any money it deducted from my credit card. It overlooked all circumstantial evidence (immediate calls after parking), and claimed I had parked it wrongly which I had cross-checked twice.

What’s new

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.