Jitbit Helpdesk

Jitbit

About this app

Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support
tickets, respond quickly, and keep your team in sync.

KEY FEATURES

📱 Full Ticket Management
• View, filter, and search tickets by status, category, assignee, and date
• Create new tickets with custom fields
• Change status, priority, assignee, and due dates
• Post replies visible to everyone or techs only

⚡ Real-Time Updates
• Instant push notifications for new tickets and replies
• Live ticket updates without refreshing
• Never miss an urgent customer request

🔒 Security First
• Optional PIN or biometric app lock
• Secure HTTPS connections required
• Your data stays protected

✨ Productivity Tools
• Canned responses and comment templates
• Knowledge base article integration
• AI-powered reply assistance
• Attach images and files to tickets

🎨 Modern Experience
• Clean, native Android design
• Dark and light themes
• Tablet support with split-view layout
• Fast and smooth performance

Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.

Ratings and reviews

It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.

Few Bugs report: Issue in dependent custom filleds, even though it is set as dependent on previous filled all custom filled options are getting displayed. In ticket dashboard, filtering with tag option is not available. Ticket search option is hiden, it would be great if available readily in the home page.

We have used Jitbit for 5 years now. While desktop browser works fine, the Jitbit Helpdesk app is absolutely frustrating. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Jitbit app. Edit: Year later, still broke, no update.