Jitbit Helpdesk

Jitbit

About this app

Access your Jitbit Helpdesk from anywhere with the official Android app. Stay on top of customer support
tickets, respond quickly, and keep your team in sync.

KEY FEATURES

📱 Full Ticket Management
• View, filter, and search tickets by status, category, assignee, and date
• Create new tickets with custom fields
• Change status, priority, assignee, and due dates
• Post replies visible to everyone or techs only

⚡ Real-Time Updates
• Instant push notifications for new tickets and replies
• Live ticket updates without refreshing
• Never miss an urgent customer request

🔒 Security First
• Optional PIN or biometric app lock
• Secure HTTPS connections required
• Your data stays protected

✨ Productivity Tools
• Canned responses and comment templates
• Knowledge base article integration
• AI-powered reply assistance
• Attach images and files to tickets

🎨 Modern Experience
• Clean, native Android design
• Dark and light themes
• Tablet support with split-view layout
• Fast and smooth performance

Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active Jitbit Helpdesk account.

Ratings and reviews

It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.

Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.

We have used Jitbit for 5 years now. While desktop browser works fine, the Jitbit Helpdesk app is absolutely frustrating. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Jitbit app. Edit: Year later, still broke, no update.

What’s new

Edit ticket subjects and descriptions directly in the app
Merge duplicate tickets from the ticket menu
Home screen widgets showing ticket counts (iOS)
Tap header stats for quick queue breakdown
Save custom filters for one-tap access
Recently Viewed tickets history
Create tickets via Share Sheet from any app
Create tickets on behalf of customers
Rich notification actions: reply, close, or assign without opening the app
Built-in time tracking with notes