Jitbit Helpdesk

70 reviews
Content rating
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About this app

Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)

Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...

Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes
Updated on
Jan 12, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted
70 reviews
Demitri Cawood
November 28, 2022
It would be a pretty good app if only it could actually give notifications. I need this for work but no matter what I do, it will never give notifications. I turned it off once while I was on vacation months ago and it's never worked since.
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John Nagasako
January 14, 2023
Kills the battery on my phone. I uninstalled it and just used the web browser on my phone.
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Matt Luchterhand
August 9, 2022
The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved
3 people found this review helpful
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What's new

* Fully featured ticket filter
* Added support for "top announcement bar" and "new ticket note" settings
* Pre-select the new ticket category according to the settings
* Hide "mark as spam" and "delete" for non-techs
* Fixed a bug with new comments no appearing and not refreshing
* Fixed canned responses
* Hide subscribers after posting a comment