Jitbit Helpdesk

Jitbit

About this app

Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)

Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...

Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes

Ratings and reviews

It would be a pretty good app if only it could actually give notifications. I need this for work but no matter what I do, it will never give notifications. I turned it off once while I was on vacation months ago and it's never worked since.

Kills the battery on my phone. I uninstalled it and just used the web browser on my phone.

The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved

What's new

* Fully featured ticket filter
* Added support for "top announcement bar" and "new ticket note" settings
* Pre-select the new ticket category according to the settings
* Hide "mark as spam" and "delete" for non-techs
* Fixed a bug with new comments no appearing and not refreshing
* Fixed canned responses
* Hide subscribers after posting a comment